1Password Browser extension Touch ID not working

JFK
JFK
Community Member
in Mac

Hello, It seems that the 1Password extension for Safari stopped allowing the use of Touch ID to log in to 1password. It is frustrating because everyone I need to open the browser extension in Safari I have to re-enter my master password. I have read through all support information and information on this forum and tried everything suggested including checking all settings (clicking them on and off) and restarting everything multiple times. This had been working until recently. Please let me know if you can help. Much appreciate you assistance.

1Password Version: Mac 8.10.40
Extension Version: 2.27.1
OS Version: MacOS Sonoma 14.6.1
Browser: Safari

Comments

  • kevin.li
    kevin.li

    Hi @JFK,

    We have identified the connection issue happening between the 1Password for Safari web extension and the 1Password for Mac desktop app. Currently, 1Password for Safari has to be unlocked separately from the desktop app due to the issue.

    Since Touch ID unlock is a function from the 1Password desktop app, you cannot use it to unlock 1Password in Safari currently due to the connection issue. I'm sorry about the inconvenience and confusion it caused.

    Our developers are looking into the issue so hopefully, a fix will be patched soon. Meanwhile, the connection should be working in other supported browsers, such as Chrome, Edge or Firefox, so you can use Touch ID to unlock the 1Password extension there.

    -Kevin

  • JFK
    JFK
    Community Member

    Thank you, Kevin, I made Chrome my default application yesterday after writing this note. Unfortunately, to add to the frustration even unlocking the browser extension it only lasted for a short time before requiring me to unlock with password again. Chrome works perfectly. Please let us know when this issue is resolved. Thanks, again.

  • kevin.li
    kevin.li

    @JFK

    I'm sorry to hear the trouble you had with 1Password in Chrome. The connection issue happened to Safari should not occur in Chrome. Therefore, I'd like to ask you to send in some diagnostics to our support so we can take a closer look at things:

    Then, email us with the diagnostics at:

    support+forum@1Password.com

    With your email, let's include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

  • JFK
    JFK
    Community Member

    Thank you, Kevin, Sorry if I was unclear. Chrome is working, great. I am not having any problems with using the 1password the Chrome browser extension. What I was trying to say was that when unlocking the Safari browser extension it only lasted for a short time before requiring me to unlock with 1password master password again. My point is that the issue with the Safari browser is two fold it includes the issue of unlocking the extension with Touch ID and unlocking with manually entering the master password. Please let me know when this issue is resolved as I prefer using the Safari browser for other reasons not related to this issue. Thanks, again.

  • kevin.li
    kevin.li

    @JFK

    Thanks for the clarification.

    While I don't have an exact timeline for when the fix for the Safari connection issue will be available. You can monitor the status of this issue here:

    I appreciate your understanding.

  • jayhouse
    jayhouse
    Community Member

    I too have this issue and, according to the status referred to above, this is supposed to have been fixed. I've downloaded the new update 8.10.44 but the issue still remains.

  • hegguardo
    hegguardo
    Community Member

    @jayhouse have you installed both the desktop app and browser extension updates?

  • jayhouse
    jayhouse
    Community Member

    Is there an extension update? There's no update button in safari? It's on version 2.24.2

  • hegguardo
    hegguardo
    Community Member

    Yes, it is updated via the App Store https://apps.apple.com/gb/app/1password-for-safari/id1569813296?mt=12

  • jayhouse
    jayhouse
    Community Member

    Oh yes, thank you. All working now.

  • Dave_1P
    Dave_1P

    I'm glad that everything is working again. You can find more information in my post here. 🙂

    -Dave