Can't add banking app to existing bank sign in - iPhone 12

Smokeyham
Smokeyham
Community Member
edited September 6 in iOS

My friend can sign in to her bank's website using 1Password. When she attempts to use the banking app she has to manually open the 1Password app and then copy and paste the bank password into the app.

Once she has done that I would expect that a message would come up on the app asking if she would like to have the banking app remembered in 1Password, but she does not get this.

Is there any suggested way to add the app to the existing web login for the bank? She is using an iPhone 12.

Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Comments

  • Smokeyham
    Smokeyham
    Community Member

    My friend can sign in to her bank's website using 1Password. When she attempts to use the banking app she has to manually open the 1Password app and then copy and paste the bank password into the app.

    Once she has done that I would expect that a message would come up on the app asking if she would like to have the banking app remembered in 1Password, but she does not get this.

    Is there any suggested way to add the app to the existing web login for the bank? She is using an iPhone 12.

    Thanks

    1Password Version: Not Provided
    Extension Version: Not Provided
    OS Version: Not Provided
    Browser: Not Provided

  • Dave_1P
    Dave_1P

    Hello @Smokeyham! 👋

    I'm sorry to hear that your friend is having trouble filling a login into their banking app. On the iPhone AutoFill is specifically handled by iOS and 1Password only provides the data for the experience.

    When they tap on the username or password field in Safari do you see "Passwords" appear above their keyboard? If you don't then I would like them to make sure that they have turned on AutoFill to work with 1Password:

    1. On the Home screen, tap Settings.
    2. Tap Passwords > Password Options.
    3. Turn on AutoFill Passwords and Passkeys.
    4. Select 1Password.

    Then have them try to fill their login again using this guide: Use 1Password to fill and save on your iPhone and iPad

    -Dave

  • Smokeyham
    Smokeyham
    Community Member

    Hi Dave,

    Thanks so much for that suggestion. I have passed this along to my friend and hopefully it will resolve her issue. I appreciate your time and response.

  • Dave_1P
    Dave_1P
    edited September 9

    Let me know if that doesn't work and I'll be happy to help further. You friend can also always reach our support team directly by sending an email to support@1Password.com

    -Dave