Having problems with web site

dzaring

Royal Caribbean web site has problems with 1Password signing in. Can you help me?

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1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 14.6.1
Browser: Safari

kevin.li

@dzaring,

I'm sorry to hear that you're having trouble with the Royal Caribbean website.

Can you confirm if you're referring to the https://www.royalcaribbean.com/ sign-in form? Currently, the website seems to have some technical issues with registration, so I cannot create an account to fully test.

Therefore, can you elaborate on the sign-in issue? For example, do you see any error messages? What are the steps you took to use 1Password to sign into the website?

Looking forward to your reply.

-Kevin

dzaring

The web site https://www.royalcaribbean.com/account/signin

kevin.li

Hi @dzaring ,

I'm still having trouble creating a valid account on the website. However, it seems like 1Password should autofill correctly on the website given. Here is a demo GIF:

• 

Let me know if your autofill process is different than what I showed above.

-Kevin

dzaring

Mines not working that way. When I click in the box nothing comes up. I click on the icon in menu bar and select my ID and it will not auto fill.

EvonG1P

@dzaring,

Thank you for your reply. I'm sorry you're still encountering an issue on the https://www.royalcaribbean.com website.

Based on the version information, 1Password is behind on an update. May I confirm if 1Password for Safari is on the latest version?

• How to keep 1Password up to date in your browser

-Evon

dzaring

According to Safari extension I'm at 8.10.44.34.

EvonG1P

@dzaring,

Thank you for confirming. So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

• A link to this thread: https://1password.community/discussion/148078
• Your forum username: dzaring
• A diagnostics and console log:

1. First, please recreate the issue you're experiencing.
2. Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser
3. Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> How to send a 1Password diagnostics report
4. Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

-Evon

dzaring

I have the files but they won't upload. I tried drag and drop. I tried click in page icon and then selecting the file but upload is grayed out.

Dave_1P

@dzaring

You'll need to attach them to an email sent to support+forum@1Password.com and not to the forum here. Include a link to this thread.

Once you receive the auto-reply, please post the Support ID here. 🙂

-Dave