Forum Discussion

BKrnk's avatar
BKrnk
Dedicated Contributor
2 years ago

1Password in browser is endless loading after login and selecting a tresor

Good evening. For some time I have the problem that I can no longer use the website on my work computer.

After I have successfully logged in to the browser, I can still select a vault that I want to open. Then I get the text "1Password loading" displayed. No matter how long I leave the browser window open. It doesn't continue loading. I guess my company is stopping some scripts in the background. Unfortunately, I can't change that.

I suspect that it is related to the new design or the adaptation that took place here. Before there was this change, I had no problems.

Can you please see if you can fix the behaviour.

I tried it with:
- Firefox
- Edge

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

browser extension

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    BKrnk

    Thank you for posting the Support ID! One of my colleagues will reach out to you soon via email.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: TAI-12984-661

  • BKrnk's avatar
    BKrnk
    Dedicated Contributor
    2 years ago

    Hey 1P_Dave - I send the mail. This time I used Firefox. Same behaviour.

    Your support ticket ID is TAI-12984-661.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    BKrnk

    I'm sorry that you're still seeing the issue. I'd like to ask you to create a console log from your browser after reproducing the issue one more time:

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • BKrnk's avatar
    BKrnk
    Dedicated Contributor
    2 years ago

    Hello 1P_Dave - unfortunately i see the same message after refreshing the page. I even delete all cookies and sign in using my secret key.

    As I said, the old version was loading fine. Some weeks ago, I think when you was testing the new design (I got some banner at the top of the website - asking if I want to test the new design) I experienced the same behaviour. (Deleting the cookies helped)

    But now the new design seems not to be changeable.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello BKrnk! 👋

    I'm sorry that you're unable to access 1Password.com. When you see the loading message, if you refresh the page and then sign in again then are you able to access the web app? Or do you see the same message?

    Are you able to sign in using an Incognito tab? Or from another device?

    -Dave

    ref: dev/core/core#32330