Iphone not syncing with Windows 11

ssanders

Iphone with 17.6.1 with latest 1password is not syncing with Windows 11 PC, I see big differences in Watchtower numbers between the PC and the phone but the score is the same? Only one vault setup.

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1Password Version: 8.10.38
Extension Version: Not Provided
OS Version: win 11
Browser: Edge

ssanders

Iphone with 17.6.1 with latest 1password is not syncing with Windows 11 PC, I see big differences in Watchtower numbers between the PC and the phone but the score is the same? Only one vault setup.

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1Password Version: 8.10.38
Extension Version: 227.0
OS Version: Win 11
Browser: Edge

ssanders

Iphone with 17.6.1 with latest 1password is not syncing with Windows 11 PC, I see big differences in Watchtower numbers between the PC and the phone but the score is the same? Only one vault setup.

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1Password Version: 8.10.38
Extension Version: 2.27.1
OS Version: Win11
Browser: Edge

ssanders

Iphone with 17.6.1 with latest 1password is not syncing with Windows 11 PC, I see big differences in Watchtower numbers between the PC and the phone but the score is the same? Only one vault setup. I did notice in the phone that a quite a number of accounts are listed as vulnerable on the phone even though I just changed the passwords today? How can that be???

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Dave_1P

Hello @ssanders! 👋

I'm sorry that you're not seeing the same results in Watchtower on all of your devices. Certain per-device settings (such as whether you have automatic updates turned on for the 1Password app on a device) will also change what you see in Watchtower. Before we dig deeper can you please check the following:

1. Are you using the same account on all of your devices? Or do you have multiple 1Password accounts that you use on different devices?
2. Make sure that you're using the latest version (8.10.44 at the time of writing): How to keep 1Password up to date
3. Do you see different suggestions regarding weak or reused passwords, or inactive two-factor authentication, from Watchtower on different devices? Or are these suggestions the same on all devices?

I did notice in the phone that a quite a number of accounts are listed as vulnerable on the phone even though I just changed the passwords today?

How did you change the passwords? Using the app or the browser extension? Did you use 1Password to generate random and unique passwords for all of the accounts?

-Dave

ssanders

Thank you for the reply, it looks like the mobile app moved many of my recently changed passwords (where I updated the passwords for some accounts to be more secure) it moved them into the vulnerable category even though I updated the passwords? I had to hit ignore? Is there another way to have the system categorize these without hitting ignore?

Dave_1P

@ssanders

Thank you for the reply. To clarify, you created a new password for an item using 1Password's password generator and that item was still flagged with a Vulnerable password banner?

Or did you create the password for those items yourself or using a method other than 1Password's password generator: Use the password generator to change and strengthen your passwords

-Dave

ssanders

Thanks Dave! Yes, I used 1password to create the new passwords then pasted them to the site using both lost password or change password on the site. I ended up just hitting ignore to get around the issue as I was cleaning up all of my passwords

Dave_1P

@ssanders

Thanks for the reply. If you encounter the issue again then can you send an email to support+forum@1Password.com and include a link to this thread? The team would like to investigate this further and can request item details that will shed more light on the situation.

-Dave