shortcut doesn't work on 1p ff plugin beta 8.10.44.21 on ff 130 on mac

huffalumpy
huffalumpy
Community Member
in Browsers (Edge, Chrome, Firefox, etc.)

all of a sudden, the 1p shortcut doesn't work.
osx 13.6.8
ff 130.0
1p (beta) 8.10.44.21
restarting ff doesn't fix.

1Password Version: 8.10.44
Extension Version: 8.10.44.21
OS Version: osx 13.6.8
Browser: ff 130.0

Comments

  • Dave_1P
    Dave_1P

    Hello @huffalumpy! 👋

    I'm sorry that the 1Password shortcut isn't working in Firefox on your Mac. So that I can better understand the situation can you tell me the following:

    1. Which specific shortcut are you referring to?
    2. If you're referring to Command-Backslash (Universal Autofill) then does this shortcut still work in other browsers or apps?
    3. If you restart your Mac, and then open 1Password from your Applications folder, then does the shortcut work again?

    I look forward to hearing from you.

    -Dave

  • huffalumpy
    huffalumpy
    Community Member

    what up, dave?
    yes, i'm referring to command-\
    yes, it works in safari
    i can also report that it has worked intermittently, since then, in FF, but i don't have a reliable recipe to share.
    no, rebooting does not seem to reliably fix the issue.
    on the day that i reported it, the shortcut didn't work, at all. then, the following day, it did, and then, later that day, it stopped, again.
    at the moment, it's working, but yesterday, it was not working.

  • Dave_1P
    Dave_1P

    @huffalumpy

    Thank you for those details. The next time that Universal Autofill (Command - Backslash) doesn't work, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave