shortcut doesn't work on 1p ff plugin beta 8.10.44.21 on ff 130 on mac
all of a sudden, the 1p shortcut doesn't work.
osx 13.6.8
ff 130.0
1p (beta) 8.10.44.21
restarting ff doesn't fix.
1Password Version: 8.10.44
Extension Version: 8.10.44.21
OS Version: osx 13.6.8
Browser: ff 130.0
Comments
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Hello @huffalumpy! 👋
I'm sorry that the 1Password shortcut isn't working in Firefox on your Mac. So that I can better understand the situation can you tell me the following:
- Which specific shortcut are you referring to?
- If you're referring to Command-Backslash (Universal Autofill) then does this shortcut still work in other browsers or apps?
- If you restart your Mac, and then open 1Password from your Applications folder, then does the shortcut work again?
I look forward to hearing from you.
-Dave
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what up, dave?
yes, i'm referring to command-\
yes, it works in safari
i can also report that it has worked intermittently, since then, in FF, but i don't have a reliable recipe to share.
no, rebooting does not seem to reliably fix the issue.
on the day that i reported it, the shortcut didn't work, at all. then, the following day, it did, and then, later that day, it stopped, again.
at the moment, it's working, but yesterday, it was not working.0 -
Thank you for those details. The next time that Universal Autofill (Command - Backslash) doesn't work, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/148127/shortcut-doesnt-work-on-1p-ff-plugin-beta-8-10-44-21-on-ff-130-on-mac
- Your forum username:
huffalumpy - The address of the specific page that you were trying to fill into.
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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i just got it to happen, again. and then i managed to get it to unhappen:
- shortcut did not work in any browser. quitting and reloading did not fix.
- switched to 1P
- shortcut started working
diagnostic sent to address, above.
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Thank you for sending the email to the team. One of my colleagues will send you another reply soon, please continue the conversation there.
To prevent duplications of effort, I'll close this thread.
-Dave
ref: LLA-43141-714
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