Site password requirements

hozemane
hozemane
Community Member
in 1Password in the Browser

Went to update my Wells Fargo CEO password and the app wants to use way too many characters and doesn't use a special character. The browser extension in both Chrome and Edge say the 1Pass will suggest a password that fits, but the site rejects it.
https://wellsoffice.ceo.wellsfargo.com/ceoportal/home.html#/changePassword
Must contain
•8 to 14 characters
•At least 1 number
•At least 1 letter
•At least 1 of the following special characters: ! @ # $ % & * ( )

But this is what is suggested :

NFcKGH9xUqlQvMaRuSau

Any way to fix this so it will work as expected next time?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • EvonG1P
    EvonG1P

    Hello, @hozemane. Thank you for writing in.

    I am sorry about the issue you encountered with 1Password in the browser. I am unable to access the page you shared. So that I can take a closer look at the problem you are experiencing and submit the information to our development team, I request that you send me a collected page structure to support+forum@1Password.com.

    With your email, please include the following:

    1. Navigate to the page exhibiting the behaviour.
    2. Right-click the problematic field and select 1Password > Help > Collect Page Structure.
    3. 1Password will save a .json file to your "Downloads" folder.
    4. Attach the file to your email.

    Please do not post the file to the forum. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon