1Password constantly disconnects

jon123
jon123
Community Member
in Mac

There are two problems I've been having a lot since moving from 1Password 7 to 1Password 8:

  1. Apple Watch unlock sometimes just doesn't come up as an option for a few hours at a time, then starts working again. This happens even when I've just used my Apple Watch to unlock my Mac.

  2. The Chrome browser extension (in Arc) just doesn't work sometimes. I can type my password, it shows it unlocks, but nothing shows up login field drop down. I then open the 1Password application, have to type my password again, then the logins show up in the browser.. But it stops working again almost immediately after this.

1Password Version: 8.10.44
Extension Version: 2.27.1
OS Version: macOS 14.6 (23G80)
Browser: Arc 1.58.1 (53264) Chromium 128.0.6613.85

Comments

  • Dave_1P
    Dave_1P

    Hello @jon123! 👋

    I'm sorry that you're running into multiple issues with 1Password on your Mac. The next time one of these issue occurs, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave