Touch ID for 1Password in Safari not working

System
System
edited September 5 in iOS
This discussion was created from comments split from: Cannot enable Touch ID of macOS app.

Comments

  • pjevoy
    pjevoy
    Community Member

    I think I recently developed similar issue, possibly after recent update of macOS and/or iOS : Touch ID unlock for 1 Password in my Safari no longer visible and I am forced to manually enter Master Password, however Touch ID is available and working when opening 1 Password direct or from iPhone. Please advise.
    Pat
    1Password for Mac 8.10.40
    MacOS 14.6.1 (23G93)
    iPhone SE iOS 17.6.1

  • FutureOak
    FutureOak
    Community Member
    edited September 2

    I have the same issue...

    This is a screenshot from the Safari Extension settings... The 1Password app is open and unlocked.

    1Password Safari extension settings

    Edit: this issue appears to be unrelated.

    Appropriate thread for my issue (and @pjevoy): https://1password.community/discussion/148022/after-update-safari-extension-will-not-connect-with-app

  • FutureOak
    FutureOak
    Community Member

    @armandzwan... sorry I was directed here from reddit and only read the last few replies 🤦🏼‍♂️, including @pjevoy 's - which sounds exactly like my issue!

    I have since found a thread exactly describing my issue: https://1password.community/discussion/148022/after-update-safari-extension-will-not-connect-with-app

    I have edited my comment to highlight it's not relevant! (I don't think I can delete it).

  • pjevoy
    pjevoy
    Community Member

    Hmm, Not sure if my problem fits this issue. FWIW,I contacted 1Password support and here is their reply: Thank you for contacting 1Password Support. My name is Steph and I'm here to help.

    We're currently investigating a recent issue where the integration between the 1Password for Safari extension and desktop app is broken. I apologize for any inconveniences this has caused.

  • kevin.li
    kevin.li

    @pjevoy ,

    Looking at your comments here, it seems like your case is related to your iOS device. Can you let me know if the issue persists if you updated your 1Password for iOS app to the latest version of 8.10.44?

    I apologize if the issue persists. I'd suggest you provide more details of the issue on the email support thread so we can better assist you there.

    -Kevin.

  • pjevoy
    pjevoy
    Community Member

    Kevin,
    I am already working direct with 1Password support; ticket ID is VAA-73996-314.
    FWIW, my 1Password for iOS is 8.10.38, which I assume is the latest for my iPhone SE, iOS 17.6.1.
    Thanks for the suggestion.
    Pat

  • Dave_1P
    Dave_1P

    @pjevoy

    Thank you for posting the Support ID. One of my colleagues will send you another reply via email as soon as possible.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: VAA-73996-314

This discussion has been closed.