Unexpected application error loading chunk 9559 failed

System
System
edited September 5 in Windows
This discussion was created from comments split from: 1Password Windows App does not appear.

Comments

  • LizE
    LizE
    Community Member

    Hi

    I am getting an unexpected application error loading chunk 9559 failed (path referenced is appdata/local/1password/app/8/resources/app.asar/9559.js). I can close the error window and 1Password opens normally after that.

    This seems to appear in the morning after I have left 1Password minimized overnight. I am currently running Windows11 Home on a brand new MS Surface Laptop7 with an ARM processor (snapdragon) and 1Password for Windows 8.10.38 81038062, on PRODUCTION channel (I'm not sure if I had the same issue on my prior laptop)

  • Dave_1P
    Dave_1P

    @LizE

    I'm sorry that 1Password isn't loading properly. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • LizE
    LizE
    Community Member

    Support ID number ERI-81574-366

  • Dave_1P
    Dave_1P

    @LizE

    Thank you for posting the Support ID. I see that my colleague sent you a reply yesterday, please continue the conversation over email.

    To prevent duplication of efforts, I've closed this thread.

    -Dave

    ref: ERI-81574-366

This discussion has been closed.