Timeout function not working as expected

jasimon9
jasimon9
Community Member
edited September 12 in Mac

My 1Password locks up pretty frequently. Here are my settings:

1P locks up in about an hour. I don't know why this is happening.

1Password Version: 8.10.40
Extension Version: 2.27.1
OS Version: 13.6
Browser: Chrome

Comments

  • GreyM1P
    GreyM1P

    Hi there @jasimon9

    Can you check if "Keep 1Password in the menu bar" is checked in Settings > General?

    If it isn't, then 1Password will lock when you quit it, so I want to rule that out.

    If it is, and it's still seemingly locking prematurely, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    — Grey

  • jasimon9
    jasimon9
    Community Member

    I thought I posed a reply here but don't see it.

    In short that setting is always set. I have sent email to the address. Will post again when I get a reply.

  • jasimon9
    jasimon9
    Community Member

    Here is the ticket number from BitBot: MQH-52825-788

  • Dave_1P
    Dave_1P

    @jasimon9

    Thank you for posting the Support ID, I see that my colleague has already sent you a reply. Please continue the conversation there.

    To prevent duplication of efforts, I've closed this thread. 🙂

    -Dave

    ref: MQH-52825-788

This discussion has been closed.