Extension suppressing Edge sidebar

kcollett
kcollett
Community Member
edited September 7 in 1Password in the Browser

I'm using 1Password with Microsoft Edge (running on MacOS), and I just noticed that, when I click on the Extensions icon in the toolbar, the 1Password extension is marked with a grey icon. When I hover over that grey icon, the tooltip says "This extension has Turned Off the Edge Sidebar for This Site." (Weird capitalization in the text.)

One question is what this means. Also, perhaps more importantly, if I do click on the Sidebar icon in the toolbar, Edge crashes.

1Password Version: 8.10.44 (81044034)
Extension Version: 2.27.1
OS Version: 14.6.1 (23G93)
Browser: Microsoft Edge

Comments

  • EvonG1P
    EvonG1P

    Hello, @kcollett. Thank you for reaching out.

    I'm sorry about the trouble you're having with 1Password. Can you share a screenshot of the tooltip and the grey icon? Please do not share any sensitive information in the screenshots on our public forum.

    -Evon

  • kcollett
    kcollett
    Community Member

    Here it is. (The tooltip appears when I hover over the grey sidebar icon to the right of "1Password — Password Ma…")

  • EvonG1P
    EvonG1P

    @kcollett,

    Thank you for getting back to me.

    The tooltip messaging does not come from our extension. The icon appears because we request the Edge sidePanel permissions in the code. However, we do not use the Side Panel because a feature flag needs to be enabled. I tested the behaviour but haven't been able to reproduce a crash.

    So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

    1. After the issue occurs, right-click the 1Password icon in your browser's toolbar and select Settings.
    2. In the General section, click Generate Report and the file will save to your computer.
    3. Attach the file to your email.

    Please do not post your diagnostic report to the forum. This is for your privacy and security. Please send the entire file. If the video file is too large to attach, send in the report first, and we can send you an upload link to share the video.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

    -Evon

  • kcollett
    kcollett
    Community Member

    Evon,

    I just sent the email as you requested.

    Karen

  • Dave_1P
    Dave_1P

    @kcollett

    Thank you, I've located your email and one of my colleagues will send you a reply as soon as they've finished reviewing your diagnostics report. Please continue the conversation there when you receive that reply.

    -Dave

    ref: UMB-86131-298