App integration with the browser extension isn't working for macOS 10.15 and macOS 11 [Known Issue]

owenw4rd
owenw4rd
Community Member
edited September 9 in Mac

When the 1P desktop app is unlocked, the 1P Firefox extension used to unlock automatically. That has stopped working. I restarted Firefox and it fails to unlock every time even though the 1P desktop app is unlocked. I have already tried rebooting the macbook, etc. but nothing fixes it. I have the 1P desktop app set to never auto-lock. The 1P extension is set to integrate with the desktop app and not auto-lock.
The latest versions of macOS (for this macbook), Firefox, 1P FF extension, and 1P desktop app are installed.
This feature seems to get fixed and broken depending on the release. Please fix it ASAP.
Please regression-test your releases on all platforms, not just the more popular ones.

MacBook Pro (Retina, 13-inch, Mid 2014)

macOS: 11.7.10 (20G1427)

1Password app: 1Password for Mac 8.10.44 81044034, on PRODUCTION channel

Firefox: 30.0 (64-bit)
1P extension: 8.10.44.34

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • markbot
    markbot
    Community Member

    Dear 1password Helpers,

    1PW just isn't connecting with Firefox.

    I open up the desktop app, plug in the password and it opens fine, but the browser extension simply does not. I have to plug the password into the browser as well.

    When I quit the desktop app, the browser extension stays on and active.

    I have tried uninstalling and reinstalling the browser extension -- twice. The two connect once (maybe) but then disconnect again.

    I have tried turning off and on the Setting "Connect with 1Password in the browser," but it does nothing.

    Any thoughts or ideas appreciated.

    Best,

    -Mark

    P.S. Another little confusion: Did you change the numbering scheme on the browser extension? I remember it being 2 point something, but now (looking at the extension in Firefox) it appears to be 8.10.44.34. Perhaps I'm looking at the wrong place in Firefox?

    1Password Version: 8.10.44
    Extension Version: 8.10.44.34
    OS Version: macOS 10.15.7
    Browser: Firefox 130.0

  • Dave_1P
    Dave_1P
    edited September 9

    Hello @owenw4rd and @markbot! 👋

    I'm sorry that app integration between the 1Password desktop app and 1Password in the browser isn't working. Our team is investigating an issue with app integration that affects folks who use macOS 10.15 and macOS 11, hopefully a fix is released soon.

    For the time being, you'll need to unlock 1Password in the browser using your account password separately from the desktop app.

    Alternatively, if you can update to macOS 12 or later then that would allow you to avoid the issue. Although I know that updating to a more recent version of macOS isn't always possible.

    -Dave

  • owenw4rd
    owenw4rd
    Community Member
    edited September 9

    Apple won't let me update my macBook to macOS 12 so I'll have to wait for the fix. Thanks

  • markbot
    markbot
    Community Member

    Thank you, Dave, for letting us know you're aware of the problem.

    Yes, I'll do that workaround. It's simple enough.

    My hardware functions fine -- I hate to junk it -- but with macOS 10.15 it is maxed out.

    The integration seems to have been fine up until maybe the last update. I'm sure you folks will get it fixed. I appreciate that you still support, my goodness, twelve year old Macs. Even Apple doesn't do that.

    -Mark

    P.S. What is the latest version of the 1Password browser extension? Firefox tells me it's 8.10.44.34, but I remember it being 2 point something. Did you change the numbering system, or am I looking in the wrong place?

  • Dave_1P
    Dave_1P

    @markbot

    We've recently aligned the version number formatting of 1Password in the browser with the apps so that you see the same release number across all platforms. 8.10.44 is the latest stable version of 1Password in the browser.

    Updates to 1Password in the browser and the apps will also now come on the same day to make things more steamlined. 🙂

    -Dave

  • markbot
    markbot
    Community Member

    Got it.

    Thank you.

    I don't know if you make announcements about things like this (if so, please tell me where) but it might lessen confusion a tad if you did.

    -Mark

  • Dave_1P
    Dave_1P

    @markbot

    You can keep an eye on our release notes for announcements of this sort: 1Password in the browser Releases

    I hope that helps. 🙂

    -Dave

  • ablatt
    ablatt
    Community Member

    I have the exact same issue.

  • Dave_1P
    Dave_1P

    @ablatt

    I'm sorry that you're affected by the same issue. If you're using macOS 10.15 or macOS 11 then this is a known bug that our team is working to resolve. Please see my post above for more details: https://1password.community/discussion/comment/717765/#Comment_717765

    -Dave

  • Dave_1P
    Dave_1P
    edited September 11

    @owenw4rd, @markbot, and @ablatt

    Thank you for your patience. Our development team has released a fix for an issue where the integration between the 1Password desktop app and 1Password in the browser would be broken for users on macOS 10.15 and macOS 11. The fix is currently available in the beta version of 1Password for Mac (8.10.46-13):

    If you do try the beta then please let me know if the fix doesn't work. Once testing is complete we hope to release the fix to the stable version as soon as possible.

    -Dave

  • owenw4rd
    owenw4rd
    Community Member

    1Password for Mac 8.10.46 81046013, on BETA channel fixed the Firefox sync issue for me.

  • ag_tommy
    ag_tommy

    That's good news owenw4rd. Enjoy!