Vaults Are Not Loading in Browsers

JHW47
JHW47
Community Member
edited September 11 in 1Password in the Browser

I can no longer load any vaults via the my.1password.com webpage using any PC browser. Have tried Chrome, Mozilla, MS Edge.

I can login, and see all vaults, but when I drill down to any vault it just says "Loading 1Password..." with the spinning icon, it does not connect, nor timeout.

Works OK in the Chrome App
Works OK on Android tablet and phone apps

Any ideas ?

Comments

  • ag_tommy
    ag_tommy

    @JHW47

    The team is investigating. Please give them just a bit to determine what's going on. I apologize for the trouble.

  • it_myscript
    it_myscript
    Community Member

    same here in France , now it's fixed since 15h30 CEST, can you please give us explanation why it was stuck during 2 hours

  • Dave_1P
    Dave_1P
    edited September 11

    Hello folks,

    Our development team has investigated the situation and identified an issue where the way that vaults are marked as safe for travel on the backend could cause issues with loading those vaults in the web app in the browser.

    A fix has now been released. If you do continue to run into issues then let me know and I can help further. I'm sorry for the inconvenience.

    -Dave

  • JHW47
    JHW47
    Community Member

    That's fixed it.

    Many thanks :)

  • Dave_1P
    Dave_1P

    @JHW47

    I'm happy that everything is working on your end again. 🙂

    -Dave