1password acting strangely and repeating console errors

billtcat
billtcat
Community Member

I've noticed recently that 1password has been acting oddly: not responding to Command-\ for autofill, adding random characters to either credential field when it does autofill, etc. I am running Big Sur (11.7.10) on an iMac and a MacBook Pro with 1Password version 8.10.44.

I figured I'd take a look at the console log to see if anything of import was being reported and the only 1password related entry that I see is the following:

Sep 12 15:30:09 Bills-iMac com.apple.xpc.launchd[1] (com.1password.1password-launcher[12647]): Could not find and/or execute program specified by service: 45: Operation not supported: com.1password.1password-launcher
Sep 12 15:30:09 Bills-iMac com.apple.xpc.launchd[1] (com.1password.1password-launcher[12647]): Service exited with abnormal code: 78
Sep 12 15:30:09 Bills-iMac com.apple.xpc.launchd[1] (com.1password.1password-launcher): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

which, of course, repeats every 10 seconds.

I tried deleting and reinstalling 1Password and the console messages remain. Going through the LaunchAgents and LaunchDaemons folders in the primary and user libraries showed nothing related to 1Password in either.

Odd behavior happens in all browsers that I run: Safari, Chrome, Firefox

Any suggestions? Thanks in advance.


1Password Version: 8.10.44
Extension Version: 8.10.44.34
OS Version: macOS 11.7.10
Browser: all

Comments

  • Hello @billtcat! 👋

    I'm sorry that Universal Autofill isn't filling consistently on your Mac. Is this behaviour that you're seeing consistently on certain specific websites? Or is it random? If you can reproduce the behaviour on specific websites then can you share the website addresses so that I can reproduce the issue?

    random characters to either credential field when it does autofill

    Is there a specific website that you saw this happen on? What characters are added to the field? Do you recognize them?

    -Dave

  • billtcat
    billtcat
    Community Member

    The issue happens randomly at all websites until it stops happening. I have also noticed that the 1Password icon is not automatically appearing in the menu bar all the time on boot and won't appear until I have manually launched 1Password.

    For instance, upon boot today, 1Password icon was not in the menu bar so keyboard shortcut to autofill did absolutely nothing. After manually launching and then quitting 1Password, autofill has been working ... so far.

    Thanks.

  • Dave_1P
    edited September 13

    @billtcat

    Thank you for the reply. I'm sorry that 1Password isn't launching when you start your Mac. This is a known issue and the good news is that it's already fixed in the beta version. Hopefully the fix makes it to the stable version soon.

    If you'd like to try the beta version, you can follow the steps in this guide: Use 1Password beta releases

    The issue happens randomly at all websites until it stops happening.

    The next time that you see Universal Autofill not working (and you see 1Password's icon in the menu bar), or additional characters are inserted when filling, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

    ref: dev/core/core#32566

  • billtcat
    billtcat
    Community Member

    Dave, I will do as you suggest.

    Thanks for the absolutely lightning-fast replies.

    I've been a user since 1Password v2 and, even with Apple adding password management, I still prefer your product. The changes from 1Password 7 to 8 were less than thrilling and there are still many things that annoy, but it's still far and away the best and, in my opinion, most secure password manager.

  • @billtcat

    Thank you for the kind words and for sticking with 1Password for so many years! 😊

    The team and I will keep an eye out for your email.

    -Dave