How to prevent manual filling username after 1Pass fills in credentials for Capital One web login?

sosomario
sosomario
Community Member
edited September 13 in 1Password in the Browser

My problem is similar to this one:
Username fills Capital One

The difference is that I tried to follow the steps outlined in that post, but 1Password didn't prompt me to create a new login so my problem still exists. How do I resolve this so that 1Password fills the fields correctly and that I don't have to manually input my username?

1Password Version: 8.10.44
Extension Version: 8.10.44.34
OS Version: macOS 12.7.4
Browser: Arc 1.51.0 (51691) (i.e. Chrome)

Comments

  • EvonG1P
    EvonG1P

    Hello, @sosomario. Thank you for writing in. I'm sorry about the issue you're running into with 1Password.

    May I ask what steps you are taking when using 1Password to Autofill? Did you get any error messages from 1Password? You mentioned:

    1Password didn't prompt me to create a new login so my problem still exists.

    To confirm, are you referring to the Save in 1Password button below the fields or the Save Login option from the 1Password icon context menu? Here's a screenshot for reference:

    Can you create a new Login item using the 1Password desktop app instead and use that to Autofill?

    I look forward to your reply.

    -Evon

  • sosomario
    sosomario
    Community Member

    I took a screen recording of what I'm seeing and am posting the screenshots with my personal data removed. If it's not clear, essentially what happens when I fill it in, is that the website rejects it but then 1Password fills it in again a second time; it looks like the browser extension fills it in once, and then the app fills it in a second time (that's what it looks like to me).







  • EvonG1P
    EvonG1P

    @sosomario,

    Thank you for your reply. I appreciate the time you took to share the screenshots.

    Does the same issue occur if you use the Inline menu below the username field from the 1Password extension? If you temporarily turn off the 1Password browser extension and use Quick Access to Autofill, do you experience the same behaviour?

    -Evon

  • sosomario
    sosomario
    Community Member

    Turning off the browser extension and using the QA Autofill doesn't get the "double fill-in" behavior.

  • EvonG1P
    EvonG1P

    @sosomario,

    I appreciate you testing that out. So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

    1. First, please recreate the issue you are experiencing.
    2. Then save a diagnostics report from the 1Password extension and the 1Password desktop app -> How to send a 1Password diagnostics report.
    3. Attach both files to your email.

    Please do not post your diagnostic reports to the forum. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!

    -Evon

  • sosomario
    sosomario
    Community Member

    Evon... I sort of gave up on this issue. You can close it. I can login now and haven't seen the issue that I describe.

  • EvonG1P
    EvonG1P

    @sosomario,

    I appreciate the update. I'm glad the issue no longer occurs. Let me know if there's anything else I can assist you with.

    -Evon