Auto-Login setting enabled with each update

philipphfp
philipphfp
Community Member
in 1Password in the Browser

For the fourth time now, 1password chrome extension logs me in automatically, showing a popup that the autologin is active.
Is this a known issue?

I keep disabling the setting, but the extension won't remember for long.

Also, the setting is not synchronized with my google profile. Every other extension has the same settings on all my computers. Only the auto login is enabled on all my computers and has to be disabled manually and regularly.

mac+windows, chrome, since the introduction of auto login across multiple versions.
Had to turn it off today.

Comments

  • Dave_1P
    Dave_1P

    Hello @philipphfp! 👋

    I'm sorry that you're seeing a setting being re-enabled after an update, that definitely shouldn't be happening. So that I can better understand the situation can you tell me the following:

    1. Is it the "Sign in automatically after autofill" that is being re-enabled?
    2. Does the issue only happen after a new update to the 1Password browser extension? Or does it happen randomly?
    3. Do you use any app/browser cleaners that might be interfering with 1Password's support files?

    I look forward to hearing from you.

    -Dave

  • philipphfp
    philipphfp
    Community Member
    edited September 27

    So, I observed the issue and found, that it might be random.

    Yes, it is just the setting to sign in automatically after autofill.

    This week I was using the 1Password extension in Chrome on Mac and on Windows.
    On both platforms, I updated to the latest version of Chrome and the Extension.
    The setting was disabled. I was using the browser and autofill mutliple times throughout the day.

    I did not close the browser yesterday and put the computer to sleep.
    Today, first thing in the morning I wake up the computer and want to login to a company website and voila: the 1Password extension logs in automatically. I check the settings, and it got enabled again.

    The last time I checked all versions, and it is still the same. There was no update going on.
    This is weird.
    In chrome I am logged in and sync all my settings. Never has anything like this happended :D

    I do not use any cleaner tools and do not delete the cache, app settings or anything.

    I'll try to play around with more settings to see, if it might be related to syncing, or the extension, or specific settings.

  • EvonG1P
    EvonG1P

    Hello, @philipphfp.

    Thank you for your reply. I appreciate the additional details. If you encounter this problem in the future, I’d like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

    • A link to this thread: https://1password.community/discussion/148334
    • Your forum username: philipphfp
    • Note if a Chrome update or 1Password in the browser update occurred prior to the issue.
    • A diagnostics report from the 1Password extension and the 1Password desktop app:
    1. First, please recreate the issue you're experiencing.
    2. Generate a diagnostics report from the 1Password extension and the 1Password desktop app -> How to send a 1Password diagnostics report.
    3. Attach both files to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon

  • philipphfp
    philipphfp
    Community Member

    After some time of observing the issue I got more details.
    I share the details here and additionally send a message to support with the diagnostics report.

    It is not about the setting itself. My assumption is, that after some time of working with the extension in chrome, the local database of the extension is not readable anymore and is recreated with initial values.

    So when I wake up my computer from standby in the morning, chrome opens a screen, telling me 1Password extension has an issue:

    When checking the settings, I see they are reset to defaults.
    This happens 2-3 times a week.

    I'll send the diagnostics report via email.

  • alexgreyhead
    alexgreyhead
    Community Member

    This exact problem is happening to me too.

    It's driving me nuts :-(

    Please 1Password, fix this :-)

  • Dave_1P
    Dave_1P

    @philipphfp

    Thank you for sending in the diagnostics report. I see that my colleague sent you a reply on October 3rd. Please continue the conversation over email.

    -Dave

    ref: NTS-36557-564

  • Dave_1P
    Dave_1P

    @alexgreyhead

    I'm sorry that you're also seeing the settings for 1Password in the browser reset on your device. I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/comment/719047/#Comment_719047
    • The date/time when the issue last occurred.
    • What specific settings were reset.
    • Your forum username: alexgreyhead

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave