Where did my new password go?

iwaddo

Hi

I've just used the 1Password suggested password for a new account. The little popup box appeared, very briefly, that looked like it was saving the entry but it is not there in 1Password.

I have received a welcome to your account email from the vendor so it must have populated the password field.

Now I cannot log back into the account without forgetting the password.

What happened, did I do something wrong?

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1Password Version: 1Password for Mac 8.10.48 (81048003)
Extension Version: 81044034, on STABLE channel
OS Version: macOS 15.0
Browser: Safari

Dave_1P

Hello @iwaddo! 👋

I'm sorry that you're having trouble finding the generated password. Are you able to share the website where you've run into this issue so that I can take a look?

Regarding the password itself try the following:

1. Open your browser.
2. Click on the 1Password icon in the browser's toolbar.
3. Click the menu icon and then Password Generator.
4. Click Password Generator History.

Do you see the password there?

-Dave

iwaddo

Hi, yes, the password is there in the history, at least I can create the login entry manually. Who even knew there was a history - I keep learning :-)

It was not a simple website login. I had done an insurance quote at lv.com. At the beginning of the quote I provided an email address, at the end I opted to save my quote so it asked for a password which is where 1Password comes in.

I have created the login entry in 1Password for lv.com and it works if I try and login to receive my quote.

I am up and running now so not sure there is anything to fix.

Thank you for your help.

Unknown

This content has been removed.

ag_tommy

I'm glad to hear you found the topic helpful.

iwaddo

@ag_tommy Hi, I'm not sure your last comment on this thread was actually for this thread ;-)

However, it has happened again. I've just tried to create an account, the 1Password box popped-up and disappeared immediately, I'm sure it usually lets me change the name.

There is a password in the history but no login entry created.

I've created in manually for now but was not expecting it to happen again.

Thank you for your help.

ag_tommy

It was. :) Some merging and splitting has occurred. So it looks disjointed.

ag_tommy

@iwaddo

What site did the occur with? Can you share it here? If not, please email us with that detail.

iwaddo

@ag_tommy I've emailed, the code is RGT-78413-436

Thank you for your help.

EvonG1P

On behalf of Tommy, you're welcome @iwaddo. I see that my colleagues have reached out to you via email. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

-Evon

ref: RGT-78413-436