Trying to print recovery code crashes the application
Checked watchtower in Linux application and it told me I should create a recovery code. I went to generate it, then click the print button. It shows the system print dialog, and then when I confirm printer selection etc., the app crashes with SIGSEGV.
I have a Brother network laser printer that works fine with printing PDFs, LibreOffice documents etc.
I tried to log into support.1password.com, and then it redirected me to my 1Password account, which it logs me in to, but doesn't return me to support site. When I click link from inside my account to support, it takes me back to support page, but not logged in.
1Password Version: 8.10.44
Extension Version: 8.10.46.11
OS Version: Ubuntu 24.04.01 LTS
Browser: Firefox (Snap)
Comments
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Hello @adfhogan! 👋
I'm sorry that 1Password is crashing on your Linux device when printing a recovery code. I'd like to ask you to create a diagnostics report from your Linux device:
Sending Diagnostics Reports (Linux)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread:
https://1password.community/discussion/148424/trying-to-print-recovery-code-crashes-the-application#latest - Your forum username:
adfhogan
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
0 - A link to this thread:
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Hey @Dave_1P ,
What's the best way to grab diagnostics from 1Password app in Ubuntu? Ubuntu pops up a crash dialog offering to send information, but that's only to them, and they won't do it for third party packages...
Is there a directory I should be looking in for the crash report?
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I'm sorry for the delay in replying. Are you still seeing the issue with 1Password for Linux version 8.10.48?
If you are then use these steps to generate a diagnostics report: How to send a 1Password diagnostics report
Let me know if those steps don't work for you.
-Dave
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