Can't add new account to 1password app
Hi, I used to use 1password in the past (email = x). This week, I signed up for an account with the email, y. When I reinstalled (I had deleted the old app a while ago) the 1password app on my Mac, it was stuck on the old account and will not allow me to add a new account (i.e., it is greyed out -- I have a screenshot). Same thing for the safari extension and/or stand alone. Suggestions?
1Password Version: 7.9.11
Extension Version: 18.0
OS Version: C02WV2ZSHV2Q
Browser: Safari
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Comments
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Hello @Leahperso! 👋
I'm sorry that you're running into issues when adding an account to the 1Password app. Before I advise further can you tell me the following:
- Do you see a Primary vault on any of your devices?
- Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app) and see all of your items there?
- Are you trying to add your account to 1Password 7 or 1Password 8? You mentioned 1Password 7 and I just want to make sure that I'm understanding correctly.
If the screenshot doesn't show any sensitive information can you attach it to your reply?
-Dave
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