1Password behaving differently on same site when using two different accounts

iwaddo

Hi

We have two accounts at the same website. The site uses three pieces of information, username, surname & password.

The two entries in 1Password look identical but work differently, on one the surname is not populated.

Any suggestions why and how to fix?

Thank you

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1Password Version: 1Password for Mac 8.10.48 (81048011)
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Dave_1P

Hello @iwaddo! 👋

I'm sorry that you're seeing different logins for the same website being filled differently. Can you try the following:

1. Navigate to the website in question.
2. Manually enter the three pieces of information into the website's login page but do not login yet.
3. Right-click on the 1Password icon in your toolbar and click Save > Login.
4. Follow the prompts to save a new login, don't update an existing login.

Then refresh the page and fill the newly created login, does that fill correctly? If it doesn't then can you provide the website URL of the login page in question?

-Dave

iwaddo

@Dave_1P

Hi, yes that fixed it.

Can I merge two entries, the old one has notes and other information, I guess I have to copy this manually.

Do we know why this happens, 1Password had the information but just wasn't using it.

Thank you for your help.

Dave_1P

@iwaddo

Thanks for the reply. I'm happy that manually saving the login helped.

There isn't a way to automatically merge the two Login items together, you'll need to copy and paste the information from the old Login to the new one and then delete the old Login when that's done.

Let me know if you run into any issues. 🙂

-Dave

iwaddo

@Dave_1P

I have sorted this out manually, perhaps a merge function could be added to the bottom of the to-do list.

Thank you for your help.

Dave_1P

@iwaddo

I personally think that a merge feature would be useful too, I've filed a feature request with the product team on your behalf. 🙂

-Dave

ref: PB-43208398