Mac OS Safari 1PW extension installed but not listed

Fairgame
Fairgame
Community Member
edited September 27 in 1Password in the Browser

Hi,
I can open 1PW extension from App Store, get pop up window to Open Safari preferences and start using the 1PW extension. Yet, if I go there, no 1PW extension is listed to select.
Also, on your support page for Safari, I have warning "1PW is not installed in your browser. Install it now".
Clicking Install it now just repeats the above, App store with the only option to Open the extension (not update or install) and gives the pop up window.
So App store behaves like the extension is installed, but under Preferences in Safari there is no 1Password extension listed.
I have rebooted both 1Password, Safari and whole Mac, no change.
1password app itself works fine and I can copy/paste user names and passwords.
Also the extension worked fine before this 8.10.46 update I did today. Might be an old MacbookPro 2013 with BigSur 11.7.10 as the latest OS available.
Thanks

1Password Version: 8.10.44
Extension Version: 8.10.46
OS Version: 11.7.10
Browser: Safari

Comments

  • EvonG1P
    EvonG1P

    Hello, @Fairgame. Thank you for reaching out. I'm sorry about the problem you encountered. Can you try the following steps and let me know if they help?

    1. Open and unlock the 1Password desktop app.
    2. In the macOS menu bar, click Help > Troubleshooting and then select Fix Missing Safari Extension.

    After that, right-click Safari on the dock and select Quit, then open Safari and check if the 1Password extension icon is there.

    -Evon

  • Fairgame
    Fairgame
    Community Member

    Hi Evon,

    Yes, that fixed the problem I had. Extension is working now.
    Thank you

  • EvonG1P
    EvonG1P

    You're welcome, @Fairgame. I'm glad to hear that worked.

    -Evon