Quickbooks Online, Identity Issue

tds

I'm using Quickbooks online. When I create an invoice and try to complete it, 1Password has started prompting me to save an identity. I don't know why, and I'm looking for a way to shut this down. I've tried disabling 1Password on the site, but that hasn't worked. Do you have any suggestions?

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1Password Version: Not Provided
Extension Version: 8.10.46.26
OS Version: macOS 14.2.1
Browser: Chrome

EvonG1P

Hello, @tds. Thank you for writing in. I'm sorry about the issue you're running into with 1Password using Quickbooks Online.

You might be running into a known issue we're tracking. I cannot access this page; I request you send me a collected page structure to support+forum@1Password.com. With your email, please include the following:

• A link to this thread: https://1password.community/discussion/148506
• Your forum username: tds
• A collected page structure:

1. Navigate to the page exhibiting the behaviour.
2. Right-click the 1Password icon in your browser's toolbar and select Help > Collect Page Structure.
3. 1Password will save a .json file to your "Downloads" folder.
4. Attach the file to your email. Please do not post the file to the forum.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place.

In the meantime, you can temporarily turn off all suggestions on a specific webpage by right-clicking the field, selecting 1Password - Password Manager and clicking Hide on this page. This is a temporary solution and would require you to re-do the steps after every browser restart.

I look forward to hearing from you.

-Evon

ref: dev/core/core#32344

tds

Here's the Support ID number: SPK-36344-381. Thanks!

Dave_1P

@tds

Thank you for posting the Support ID! One of my colleagues will send you a reply via email as soon as possible. Please continue the conversation there.

-Dave

ref: SPK-36344-381