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Forum Discussion
Quickbooks Online, Identity Issue
I'm using Quickbooks online. When I create an invoice and try to complete it, 1Password has started prompting me to save an identity. I don't know why, and I'm looking for a way to shut this down. I've tried disabling 1Password on the site, but that hasn't worked. Do you have any suggestions?
1Password Version: Not Provided
Extension Version: 8.10.46.26
OS Version: macOS 14.2.1
Browser: Chrome
1P_Evon1Password Team
Hello, tds. Thank you for writing in. I'm sorry about the issue you're running into with 1Password using Quickbooks Online.
You might be running into a known issue we're tracking. I cannot access this page; I request you send me a collected page structure to support+forum@1Password.com. With your email, please include the following:
- A link to this thread: https://1password.community/discussion/148506
- Your forum username: tds
- A collected page structure:
- Navigate to the page exhibiting the behaviour.
- Right-click the 1Password icon in your browser's toolbar and select Help > Collect Page Structure.
- 1Password will save a .json file to your "Downloads" folder.
- Attach the file to your email. Please do not post the file to the forum.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place.
In the meantime, you can temporarily turn off all suggestions on a specific webpage by right-clicking the field, selecting 1Password - Password Manager and clicking Hide on this page. This is a temporary solution and would require you to re-do the steps after every browser restart.
I look forward to hearing from you.
-Evon
ref: dev/core/core#32344
Here's the Support ID number: SPK-36344-381. Thanks!
