arm64 version crashing

System
System
edited October 7 in Windows
This discussion was created from comments split from: 1Password for Windows on Arm (Preview).

Comments

  • Hal37
    Hal37
    Community Member

    App Crashing on win11 (Windows version: 10.0.26100.1882), usually when coming out of sleep. Sometimes I get the "report/ignore" dialog (and click report, so hopefully you have them), other times no evidence of crash, occasionally just the empty app frame with an error message printed in it (I'll get a screen shot next time)

    Unexpectedly, when I restart the app, sometimes I do not need to re-enter my password -- the vaults are still open! ☹️

    I believe this started after my the KB5043178 update -- which was applied twice to my system (Sept 24 & again Sept 30).

  • Hal37
    Hal37
    Community Member

    Per my prior comment, here is a screen shot of when 1Password crashes leaving the frame:

  • Dave_1P
    Dave_1P

    Hello @Hal37! 👋

    I'm sorry that 1Password is crashing on your Windows PC. I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Hal37
    Hal37
    Community Member

    @Dave_1P Thanks!

    Your support ticket ID is QFI-25474-979

  • Dave_1P
    Dave_1P

    @Hal37

    Thank you for posting the Support ID. One of my colleagues will send you a reply via email as soon as they've finished reviewing your diagnostics report. Please continue the conversation there.

    To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: QFI-25474-979

This discussion has been closed.