Extension offline with arm64

System
System
in Windows
This discussion was created from comments split from: 1Password for Windows on Arm (Preview).

Comments

  • gmtom1_808
    gmtom1_808
    Community Member
    edited September 2

    My extension constantly says it's offline, even though everything else works, including the 1PW app. Not sure if this is related to the ARM beta or a new, separate issue, but it only started happening since I installed the Beta. I have no other 1PW installed on my PC. Unfortunately, this means the extension won't save changes or fill generated passwords.

  • Dave_1P
    Dave_1P

    @gmtom1_808

    I'm sorry that you're seeing that 1Password in the browser is offline. Can you tell me the following:

    1. Are you still seeing the issue today?
    2. What version of the 1Password in the browser are you currently using? If you're using Chrome or Firefox then the latest version is 8.10.44: How to keep 1Password up to date in your browser
    3. Which browser are you using?

    I look forward to hearing from you.

    -Dave

  • gmtom1_808
    gmtom1_808
    Community Member

    @Dave_1P

    1. No. I don't recall exactly when it stopped, but I have not noticed the extension being "offline" in a couple of weeks.
    2. I was on 22700103 in the extension on the stable channel.
    3. I'm on Brave on arm64 version 1.69.168

    I'm glad it's fixed now. Looking forward to the final release of the ARM64 app!

    Thanks

  • Dave_1P
    Dave_1P

    @gmtom1_808

    I'm happy that everything is working again. 🙂

    -Dave

  • gmtom1_808
    gmtom1_808
    Community Member

    @Dave_1P Unfortunately, the extension is reporting offline again, even as I write and post this online and the 1PW app is working fine. It occurs when my PC wakes up from sleep and I unlock the extension via Windows Hello (fingerprint).

  • Dave_1P
    Dave_1P

    @gmtom1_808

    I'm sorry for the delayed reply. If the issue is still happening then I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/148572/extension-offline-with-arm64
    • Your forum username: gmtom1_808

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave