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Cannot get 1Password to accept any two factor codes

System
System
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This discussion was created from comments split from: Date format is incorrect in 1Password for iOS.

Comments

  • CarolSue
    CarolSue
    Community Member

    Is this post for 2024? I cannot get 1Password to accept any two factor codes. Not happy at all with 1Password. Is it going to be fixed soon, or do I have to go to the trouble to set up another password app?

  • ag_tommy
    ag_tommy

    @CarolSue

    The principal reason a 2FA code doesn't work is that your computer's time is slightly off. 2FA codes are generated by your device using the current time, and they change about every thirty seconds. If your computer clock drifts/differs from the server, a wrong code will be generated. Another way to put it is when the clocks on your computer, and the server differs, a mismatch in the 2FA codes occurs, resulting in an inability to log in.

    I would check and make sure the time is set correctly on your device. Does it automatically update itself? If not, try enabling automatic updating. I like to use https://time.is to check my device time. Nowadays, most all devices set their time automatically. However, hiccups still happen. I have had to toggle my "Set time automatically" settings from On > Off > On. Please don't overlook this step. It has helped more folks than you can imagine.

    Also, giving your device a restart may help alleviate any transient issues.

  • CarolSue
    CarolSue
    Community Member

    Thanks, but that was not the problem. I changed to different app and everything is working fine.

  • ag_tommy
    ag_tommy

    That's good to hear. 🎉 Still it could also lean more into the time (clock) aspect. If you'd like to look more into this please let us know.