I didnt get email notification of a new sign in
To make a long story short I recently noticed in my account that I had set up two different hardware keys (as well as an authenticator app) as 2FA (all of this almost 5 years ago). (And I see now that I can actually remove the authenticator app option and have only the hardware keys for 2FA.)
But first I wanted to check that these yubikeys were still good to go and so to make things easier I signed into 1Pdotcom in an incognito window (on my windows laptop machine). But I was expecting to get an email to the email account registered with 1P confirming this new sign in. But I did not. Does that make sense? Is it because that it was the same IP address given that it really is the same machine I always use to sign into 1P?
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Hello @jmjm! 👋
Thank you for reaching out. The IP address doesn't play a role when it comes to sign-in alerts, you'll receive a sign-in email for every new browser and device that you're using even if they all share the same IP. When you signed into 1Password.com using the Incognito window were you prompted to enter your Secret Key along with your account password? Were you prompted for your security key?
Can you check your spam/junk folder in your mailbox? If you don't see the sign-in email there then can you see a new device listed on your profile (in the top right corner) when logging into and accessing 1Password.com.
I look forward to hearing from you.
-Dave
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When you signed into 1Password.com using the Incognito window were you prompted to enter your Secret Key along with your account password?
I was asked for the email address and secret key and pw
Were you prompted for your security key?
That was the option that I selected. (In fact I didn't even see a choice to use my previously set up authenticator app...where would it have been?)
I did it twice via incognito mode (twice because I had two keys to check).
On neither occasion did I get a confirmation email.
Just to be sure you understand what I did....this incognito mode was done on the laptop that I usually use 1P.
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Thank you for the reply. Since I don't have access to your account information here on the public forum, please send an email to
support+forum@1Password.comso that our support team can look into this further. Include a link to this thread in your email.After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
-Dave
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Hey Dave, thanks for the prompt replies and detailed instructions for me to follow up with 1P Support.
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On behalf of Dave, you're most welcome.
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UPDATE: 1P Support has now been able to replicate this "issue".
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