Trouble signing in with passkey

System
System
in 1Password in the Browser
This discussion was created from comments split from: Confused About Passkeys.

Comments

  • legrabo
    legrabo
    Community Member

    This is a helpful beginning to my issues, but I have additional problems. I use a MacBook and iPhone and I have several email accounts, both outlook and gmail.

    Now that I have passkeys assigned to my e-mail accounts (they show up in 1Password), I can no longer log in to those accounts using the password (they also showing in 1Password). When I am on a site that at the passkey does not work, I get a message that the password does not work and that I should change it.

    Also, I used to access all my emails from iPhone. Now I get only one, so have to use the MacBook to read email. I am hesitant to delete these accounts from 'Internet Accounts' as I am not confident I will be able to reload them without the password.

    I'm so confused at this point I don't even know how to ask the question.

    Can anyone help me?

  • Dave_1P
    Dave_1P

    Hello @legrabo! 👋

    I'm sorry that you're having trouble signing in to your email account. Can you try to copy and paste (not fill) your password from 1Password when signing in to see if that works.

    If copy and pasting your password also tells you then your password is wrong then I recommend that you follow your email account provider's steps to reset your password for your email account. Use 1Password to generate and save a new password for your email: Use the password generator to change and strengthen your passwords

    Let me know if you run into any trouble.

    -Dave