"Save Login" not working
I use 1Password on Mac, Windows and iOS, and have recently been seeing the same issue across platforms. Well, for sure on Safari on macOS and iPadOS.
When I create a new login to a website, or modify a password for an existing website, I get a pop-up from 1Password offering to save the login. There is a Save button at the bottom, it says "Update" but no matter how much I click it, nothing happens, and nothing is saved. There is an Edit button near the top of the dialog that if clicked, ends up CLOSING the popup. Whatever I do, the newly generated password (generated by 1Password) does NOT get saved.
What ends up happening is that I have to go back to that site, tell them I FORGOT my password, do a password reset, and use the 1Password standalone app to create a login site, create a new password for that site (second password in just minutes), and then paste it into the web form to do the password reset.
I am running 1Password for Safari
Thanks in advance
Comments
-
Hello @bradlanphear! 👋
I'm sorry that you're unable to save or edit passwords using 1Password for Safari. So that I can investigate further, I'd like to ask you to reproduce the issue again and create a diagnostics report from 1Password in your browser:
Sending Diagnostics Reports (browser extension)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread:
https://1password.community/discussion/148719/save-login-not-working
- Your forum username:
bradlanphear
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
0 - A link to this thread:
-
PWD-67222-811
0 -
Thank you for posting the Support ID. I confirm that your diagnostics report has made it to the right team and one of my colleagues will reach out to you soon via email. Please continue the conversation there.
-Dave
ref: PWD-67222-811
0