1Password BETA causing problems with VPN on Private Tab
So far I had to go back to the production extension.
Basically if I have my VPN extension active (NordVPN in this case), and am on a private tab, the browser won't open any website, it will remain on a constant loading. This ONLY happens on Private Browsing, and as soon as prevent 1Password from working on Private Browsing, everything goes back to normal.
The production extension doesn't cause this problem, so something new on beta is doing it.
Browser: Brave Browser
VPN: NordVPN Extension
To summarize, 1Password Beta + NordVPN + Brave Browser (Private Tab) = Can't browse
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Win 11
Browser: Brave
Comments
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Update: the same happens with Prod Build. It worked for half a minute 💀
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Hello @loggor! 👋
I'm sorry that loading webpages doesn't work when using 1Password in a Private window alongside NordVPN. So that I can investigate further, I'd like to ask you to reproduce the issue and save a console log: Save a console log in your browser
Attach the console log to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/148722/1password-beta-causing-problems-with-vpn-on-private-tab
- Your forum username: loggor
- Please do not post the file here on the forum.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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I think our company is also affected by the same issue.
In our case, the most common setup is Chrome + the Nordlayer (Business tier of NordVPN) extension + the 1Password extension (not beta).
Symptoms: When trying to connect to the gateways, the error "can't connect to the proxy server" occurs. Sometimes, if you are lucky enough, you can connect, but then none of the websites are working.
We noticed the first signs of the issue last Friday, which correlates with the extension update date. https://releases.1password.com/b5x/stable/#changelog
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Here the VPN connects, but then you can't browse. If I either disable the VPN or remove 1Password, it works just fine.
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Our developers are testing a potential fix in the latest nightly version of 1Password in the browser. Would you be able to give that a try and let me know if it resolves the issue:
If you still see the issue on the nightly then we'll need to investigate further. I look forward to hearing from you.
-Dave
ref: dev/core/core#33491
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Can you try the latest nightly version of 1Password or the latest beta (8.10.52-14)?
If you still see the issue there then please send an email to
support+forum@1Password.comand include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂-Dave
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@Dave_1P
I tested beta 8.10.52.14 and nightly 8.10.52.15, and both versions worked as expected.I also double-checked the main/production extension. The issue is still there and none of the other factors interfere with the results except 1Password extension versions. The browser was restarted each time when switching the extensions.
So it is pretty safe to say that new versions in development are a solid fix.
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I don't want to add fuel to the fire here, but I have observed the same problems with Surfshark. And someone described the problem with ProtonVPN in the Brave Browser forum.
When can we expect the next 1Password stable browser extension?
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I'm sorry that you're seeing the same issue with other VPN providers. Just to confirm, do you no longer see the issue if you try the beta version of 1Password in the browser: Use 1Password beta releases
I look forward to hearing from you.
-Dave
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Only at the first start. After I closed Brave and started again no side was loading in incognitomode.
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Yes, with the Beta everything works fine in incognitomode.
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Sorry for both of my posts. This happened because they did not appear immediately as a message, but had to be checked by an admin first. So I could no longer edit the first post.
The first browser start in incognito mode worked as desired. Pages could be loaded via the VPN client. After restarting the browser, this did not work at first. The first page needed a short moment before it started.
With the beta extension, however, everything seems to work again as before.
Is there already a rough time window when I can switch back to the release cycle?
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