1Password locks 10 seconds after unlocking it

System
System
in Mac
This discussion was created from comments split from: Auto Locking after a few seconds.

Comments

  • dicarsio
    dicarsio
    Community Member

    @Dave_1P I'm having the same issue. It doesn't matter if I have the dynamic option enabled or disabled. Seems to have started when I got the Sequoia update (the older MacOS version didn't have any issues).

    Also tried your steps of disabled/switching disabling dynamic, etc. and nothing works. Had to disable the auto-locking which is a significant security issue.

    Can you please let us know what's the priority on this bug? This is a security issue, should be prioritized over features imo.

    Thank you

  • Dave_1P
    Dave_1P

    @dicarsio

    I'm sorry that you're also running into the issue and that the steps shared for a potential workaround didn't work for you. Can you clarify the following:

    1. What specific symptoms are you seeing? Is 1Password locking too quickly? Or not locking when expected?
    2. Can you reproduce the issue if screen sharing is set to "Standard" screen-sharing?

    -Dave

    ref: dev/core/core#26064

  • dicarsio
    dicarsio
    Community Member

    @Dave_1P, thanks, please see below:

    1. 1Password locks in less than 10 seconds after unlocking it.
    2. it is reproducible in both standard and dynamic screen sharing modes.
  • Dave_1P
    Dave_1P

    @dicarsio

    Thank you for answering those questions. If you can reproduce the issue while using standard mode then you might be running into a slightly different issue. So that I can confirm this and investigate further, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • timmattison
    timmattison
    Community Member

    Has this been resolved? I am running into this too on two machines.

  • Dave_1P
    Dave_1P

    @timmattison

    Thank you for reaching out. Can you clarify the issue that you're running into a little further? Specifically:

    1. Which version of 1Password are you using: Find the version numbers for 1Password and your operating system
    2. How quickly does 1Password lock? In less than 10 seconds like the original poster?
    3. Are you using high performance screen sharing? Can you reproduce the issue if you switch to using standard screen sharing?

    -Dave

  • Unknown
    Unknown
    This content has been removed.