Autofill overlay rendered into the status bar on Android 15, taking away access to buttons

jogi3778
jogi3778
Community Member
edited November 5 in Android

Hi,

I am having trouble saving passkeys on my Pixel 9 Pro (Android 15). The save button is inaccessible as it is obscured by the status bar

The problem occurs for all passkeys (Amazon, Ring, github, paypal, ...).

Comments

  • James5mith
    James5mith
    Community Member
    edited October 24

    Recently tried to update my Walmart entry for the mobile App. Two things were weird:

    1. It wouldn't let me update my existing Walmart entry in 1password with the app association. Even though that was the entry I used to login to the app in the first place.

    2. I literally couldn't save a new entry, as all of the upper controls are being displayed beneath/behind the status bar at the top of the screen, rendering them unusable. (Can't click on something displayed underneath the status icons.)

    Image linked below, since I can't seem to click on the option to attach an image to this post.

    https://1hz.io/~james/1password_bug.png

    This is on a Pixel 9 Pro XL running Android 15.


    1Password Version: 8.10.48
    Extension Version: Not Provided
    OS Version: Android 15
    Browser: Not Provided

  • GSK
    GSK
    Community Member

    Same thing happening on my Pixel 8 Pro.

  • dlitz
    dlitz
    Community Member

    Same thing happening on my Pixel 9 Pro.

  • BossFrog
    BossFrog
    Community Member

    Same here

  • Hello, @jogi3778, @GSK, @dlitz, @BossFrog. Thank you for reaching out. I sincerely apologize for any interruption to your workflow.

    I can confirm you are experiencing a known issue affecting Pixel devices on Android 15. This problem was reported to our development team for further investigation. I've added you all as affected users to our internal reporting.

    I can't provide an exact timeline for a fix, but I suggest keeping 1Password updated to receive it as soon as it's available.


    @jogi3778, I noticed you have reached out to our support team via email regarding this issue. We previously recorded your status as an affected user in this report.

    Let me know if you have any questions.

    -Evon

    ref: dev/core/core#33470

  • GSK
    GSK
    Community Member

    Thank you for your reply.

    Some of the sites that offer passkeys will only let you create them on a mobile device.

  • Fozziebox
    Fozziebox
    Community Member
    edited November 5

    I am having exact same issue with trying to save Sony passkey on the Pixel Pro 9 XL, can't click save as it is behind the battery and 4g in the top bar

  • Fozziebox
    Fozziebox
    Community Member
    edited November 5

    New update to app today and issue still exists

  • Fozziebox
    Fozziebox
    Community Member

    Issue still exists in today's update, pixel 9 pro xl

  • GSK
    GSK
    Community Member

    Yes... I had hopes that this release would include that fix, but it didn't include that fix I guess.

  • @Fozziebox and @GSK

    The issue is still open with our development team and hopefully will be fixed in a future update soon. I'm sorry for the continued inconvenience.

    One workaround that can help is to run your browser in Split Screen mode and set the browser as the bottom section. This will render the Autofill UI only at the bottom half of the screen: See two apps at the same time on Pixel phone - Pixel Phone Help

    I know that it's not the best workaround but I wanted to share it in case it helps.

    -Dave

  • drekula
    drekula
    Community Member
    edited November 6

    Still exists for me on Pixel 9 Pro.

    The split screen doesn't work with all apps (PayPal).

  • @drekula

    Our developers are investigating the issue, I've added your report to the internal work item open for the issue as well. I'm sorry for the inconvenience.

    -Dave

  • RMac0001
    RMac0001
    Community Member

    I have the same issue on my pixel 8 pro. I found a work around though. If you go to android developer options and select Display Cutout, you can change it to Render Apps Below Cutout Area.

  • drekula
    drekula
    Community Member
    edited November 6

    I was hopeful @RMac0001 , but that cutout isn't available on P9P with A15.

  • RMac0001
    RMac0001
    Community Member


    Do you have developer options enabled?

  • drekula
    drekula
    Community Member

    Yes @RMac0001 . The render apps option isn't in the drop-down and the other cutout options don't help. A Google search suggests this is the case with latest Android 15 on P9P.

  • Hi everyone!

    Our Development team are still working on this one, but in the meantime, you should find that if you put the browser or app where you're saving a passkey in the bottom half of the screen by using split-screen mode, and any other app on top (as long as it supports split-screen), the × and Save buttons in the save overlay will be accessible because they're not pushed off the top of the screen.

    Hope that helps!

  • drekula
    drekula
    Community Member

    Any updates on this? @GreyM1P @Dave_1P @EvonG1P

  • Dave_1P
    edited November 20

    @drekula

    Thanks for the ping! Our development team is actively working on a fix, we'll make sure to note it in our release notes as soon as it is available in the beta/stable version of 1Password for Android:

    -Dave

    ref: dev/core/core#33470

  • jogi3778
    jogi3778
    Community Member

    The fix for this issue should now be released in the latest beta version of the 1Password for Android app (8.10.56 - 81056009)

  • skabshere
    skabshere
    Community Member
    edited December 2

    I'm using a Google Pixel 8 Pro smartphone running Android 15 with the November 2024 updates. My 1password app is version 8.10.54. My PayPal app is version 8.74.1. When I attempt to create a Passkey from my PayPal app: 1) The PayPal app's "Add a Passkey" screen lets me select "Continue" (2) The 1password app responds and asks "Create a Passkey" in my 1password account and lets me select "Continue" (3) The 1password app displays the "Save Passkey in..." screen, proposing either to create a new 1password item for PayPal or to use the existing PayPal item (the existing item is the default selection shown) (4) At the top of the "Save Passkey in..." screen, the Android 15 Notifications/Status Bar is overlaid on the 1Password screen's "Save" button and "eXit" button, preventing the selection of either option and preventing the creation of a Passkey. Please advise how to remedy.


    1Password Version: 8.10.54
    Extension Version: Not Provided
    OS Version: Android 15
    Browser: Not Provided

  • @jogi3778

    Thank you for letting the community know!

    @skabshere

    I'm sorry that you've run into the issue as well. Our developers are currently testing a fix in the latest beta version of 1Password for Android, if you're interested in giving that a try then you can follow our guide here: Use 1Password beta releases

    If you'd prefer to wait until the fix is available in the stable version then, as a workaround for now, you can run the PayPal app in Split Screen mode and set the app as the bottom section. This will render the Autofill UI only at the bottom half of the screen: See two apps at the same time on Pixel phone - Pixel Phone Help

    -Dave

  • skabshere
    skabshere
    Community Member

    Thanks, Dave. I will try the (clever) Split Screen workaround.

  • skabshere
    skabshere
    Community Member

    The workaround...worked.

  • GSK
    GSK
    Community Member

    Just my two cents... I have a Google Pixel 8 Pro. I had this issue with the 1Password app but I installed the 1Password beta app and it appears to have taken care of this issue. Thank you!