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Cannot Setup Payment Method

brettn
brettn
Community Member
edited October 28 in Memberships

Hi. I'm trying to set up my payment method in my profile. Next to "Default Payment Card," there is a "Select" button. If I click on it, it just says "None."

How do I get this working?

Cheers :)

1Password Version: 8.10.48
Extension Version: 8.10.48.25
OS Version: Windows 11 24H2
Browser: Firefox

Comments

  • brettn
    brettn
    Community Member
    edited October 28

  • GreyM1P
    GreyM1P

    Hi there @brettn

    That would suggest that you probably don't have a Credit Card item in that 1Password account, so you'll need to create one if that's the case.

    If you have more than one 1Password account signed in to the app, remember that the details on your Profile must be from within the same 1Password account and can't cross over. So, for example, if you have a personal 1Password account and a work one, you can't set a personal Credit Card as your default payment card in your work Profile, and vice versa.

    Hope that helps! Let me know if you have any questions. :)

    — Grey

  • brettn
    brettn
    Community Member

    Hi. That worked perfectly. Thanks for your help :)

  • ag_tommy
    ag_tommy

    @brettn

    On behalf of Grey you're most welcome.

    Also, please note this section does not apply to the payment profile on 1Password.com. That profile is an entirely separate section. Sometimes folks get the two confused.