Using Passkeys on Windows

barndawg
barndawg
Community Member
edited October 29 in 1Password in the Browser

I have created some Passkeys (GitHub, Google) in 1password, but when I try to login now on Windows I no longer get any 1Password prompt. Instead, I get a Windows prompt asking whether I want to use a Security Key or my phone. This problem seems to exist across multiple computers synced with 1password.

Is there some known issue here? Any troubleshooting steps for resolving?

1Password Version: 8.10.40
Extension Version: 8.10.48.25
OS Version: Windows 11 22631.4317
Browser: Chrome 130.0.6723.70

Comments

  • EvonG1P
    EvonG1P

    Hello, @barndawg. Thank you for reaching out.

    I'm sorry about the issue you encountered when using passkeys on your Windows device. I have a few questions to understand the behaviour:

    • What steps did you take when saving the passkey in 1Password?
    • Can you check for any pending updates to your browser and 1Password?
    • Does this problem occur with different browsers other than Chrome?
    • Can you register a test passkey at https://webauthn.io/ with the 1Password extension? If you can save the passkey, does the 1Password passkey prompt appear after refreshing the page?

    -Evon