1Password for Safari doesn't appear in Safari 17.6 on my Mac

Nekoninda
Nekoninda
Community Member
in Mac

I have used 1Password and 1Password for Safari on my MacBook Pro for years. Now and then, there are problems with 1Password for Safari. Now, today, is an additional time. As of this morning, I can find no trace of 1Password inside of Safari Version 17.6 (17618.3.11.11.7, 17618). 1Password doesn't show up in the Safari Preferences > Extensions. The icon is no longer visible in the Safari Toolbar, nor in the available options to customize the Toolbar.

I have restarted Safari four times. I have restarted my Mac three times. I have deleted and then reinstalled 1Password for Safari, and restarted the computer again. I have followed 1Password's instructions to 'Start using 1Password for Safari. The second instruction is 'Turn on 1Password for Safari in Extensions'. But as I said above, there is no 1Password item shown in Safari > Extensions, although it used to be there.

1Password in the Mac Menu Bar seems to work fine. 1Password in Firefox works fine. 1Password for Safari appears in the Applications folder as version 8.10.48, the same version number as 1Password.app.

I notice that this Forum webpage is less user-friendly than the last time I visited. I cannot expand this message window, to see all of the text of my message. A further frustration is that the text window doesn't scroll. When I click the 'Toggle full page' button, I see the same small window, with only some of my text. As on the non-full page, the text window can't be expanded and doesn't scroll.

In searching messages on this topic, I noticed that meaningful dates are largely absent. In the topics list, I didn't see any dates at all. Within a message thread, the month and day may appear, but no Year. So I don't know whether I am reading something current, old, or ancient. When there are fifteen messages with the same date (but no year), there is no time of day stamp to indicate the message order, and the time between comments.

I'm baffled by the removal of essential features from this Forum webpage. Perhaps the missing features don't affect all users, but they sure make my user experience much worse. I'm already about an hour into trying to troubleshoot and document this problem, and I wish there wasn't so much friction in the process to try and get support.

1Password Version: 8.10.48
Extension Version: 8.10.48
OS Version: macOS 12.7.6
Browser: Safari 17.6

Comments

  • Nekoninda
    Nekoninda
    Community Member

    As part of my troubleshooting earlier, I had checked for updates for both 1Password and 1Password for Safari, and the response was that 8.10.48 was the newest version. A short time ago, 1Password 8.10.50 became available. I installed it, and restarted my Mac. I looked for a newer version of 1Password for Safari, but the Mac App Store still shows 8.10.48 as the latest version available.

    Installing the new version of 1Password and restarting my Mac did not have any influence on the problem of 1Password not showing up in Safari 17.6.

  • GreyM1P
    GreyM1P
    edited November 8

    Hi there @Nekoninda

    This used to happen in macOS 12 Sierra, but doesn't seem to have happened since then in macOS 13 Ventura, macOS 14 Mojave, or macOS 15 Sequoia.

    It'll be worth updating to a version of macOS actively supported by Apple if your Mac is capable: ☞ Update macOS on Mac - Apple Support

    In the meantime, fully quit Safari (right-click it in the Dock > Quit) then open and unlock the main 1Password app, and click the Help menu > Troubleshooting > Fix Missing Safari Extension. That should then bring it back in Safari when you next open it.

    Hope that helps! :)

    — Grey

  • Nekoninda
    Nekoninda
    Community Member

    Thanks. Those steps worked for me.

    I would be happy to install the latest macOS on my MacBook Pro, if Apple supported it. They don't, even though this $2500 computer still works well. What do you think about OpenCore Legacy Patcher?

  • Dave_1P
    Dave_1P

    @Nekoninda

    I'm happy that Grey was able to help. 🙂

    What do you think about OpenCore Legacy Patcher?

    I wouldn't recommend modifying macOS using third-party tools like that. OpenCore Legacy Patcher appears to require that you turn off System Integrity Protection, an important security tool that helps to protect you and your data, and 1Password isn't supported or tested on modified systems of this sort.

    -Dave