Conflict Between 1Password Extension and NordVPN on Edge Browser

Criseni
Criseni
Community Member
in 1Password in the Browser

Hi everyone,

I’ve run into a recurring issue on the Edge browser when using both the 1Password and NordVPN extensions.

If the 1Password extension is active, NordVPN won’t connect to any server. It attempts to open several strange URLs, tries three times, and then fails with a connection error. However, I discovered a workaround: if I disable the 1Password extension, connect NordVPN, and then re-enable 1Password, everything works as expected.

I’ve tried resetting Edge, deleting and resyncing profiles, and reinstalling the extension, but the issue persists. The problem occurs only on Edge, if I try for example on Chrome no problem.

Has anyone else encountered this or found a more permanent solution? Any insights would be greatly appreciated!

Thanks in advance for your help!

1Password Version: 8.10.48.25
Extension Version: Not Provided
OS Version: Windows 11
Browser: EDGE

Comments

  • Dave_1P
    Dave_1P

    Hello @Criseni! 👋

    I'm sorry that you're running into issues when using 1Password in Edge alongside NordVPN. We've had a few other reports from NordVPN users recently but they've also reported that the issue was happening in their own Chromium browsers such as Chrome and Brave.

    We're currently testing some improvements in the latest nightly version of 1Password in the browser. Would you be willing to see if those improvements resolve the issue for you as well:

    Make sure to completely disable the stable version after installing the nightly version. Since Microsoft Edge is a Chromium browser, you can install extensions from the Chrome web store. Once you've verified whether the nightly version resolves the issue you can switch back to the stable version for now if you wish.

    -Dave

    ref: dev/core/core#33491

  • Criseni
    Criseni
    Community Member

    Hello, thank you for your reply.

    No does not solve the problem

  • Dave_1P
    Dave_1P

    @Criseni

    I'm sorry that the nightly didn't help. So that I can investigate further, can you reproduce the issue again and generate a console log:

    Attach the file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Criseni
    Criseni
    Community Member

    The problem does not generate anything in the console. I can make a video showing the problem

  • Criseni
    Criseni
    Community Member

    Video1: https://sendvid.com/flor0mee
    Video:2 https://sendvid.com/6qhz0msh

  • EvonG1P
    EvonG1P

    @Criseni,

    Thank you for sharing! We've reported this issue to our development team for further investigation.

    While I can't give an exact timeframe for a fix, I recommend keeping 1Password up to date so you can receive the fix as soon as possible. You can find the updates posted on our website:

    Let me know if you have any questions.

    -Evon