Why can't I add team members without a primary domain email address?

amconwmiller
amconwmiller
Community Member
in Business and Teams

I have setup Microsoft SSO to make logging in easier for our primary domain users (user@primarydomain.com), but I am not able to add team members that don't have a primary domain email, like user@xyz.net. The invitation email works, but when they click on the Activate your account button, it takes them to a login with Microsoft page, but they don't have a Microsoft account to login with.

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Comments

  • ag_tommy
    ag_tommy

    @amconwmiller

    I'd recommend reaching out to our support team. We don't have access to account details here in the community. They can review and discuss an potential considerations related to your specific account setup.

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.