Desktop app does not open and Chrome browser requires Secret Key

AKN39

Hello Everyone: I am experiencing 2 problems with 1Password, both of which I can see have been discussed in this forum, but either I don't think the solution applies to me, or I can't find a way to add to the discussion (even though the post is not shown as closed). Anyway. . .

1Password Desktop app (8.10.52) does not open on Windows 10: This happens maybe 20-30% of the time - I run as Administrator, and 1Password is shown as active in the Task Manager, but no window is displayed. My solution has been to delete the Task Manager entry and then keep retrying until it eventually opens.

Chrome Browser extension requires the Secret Key: Chrome is the only browser that does this. In Edge, Firefox and Opera, the extensions require only the password. I am using BleachBit to delete the same selection of Cache, Passwords, Cookies, History, etc for all the browsers. I have reinstalled the extension several times, with the same results.

Thanks. . .

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

AKN39

Update: I just checked some of my notes regarding the Desktop app not opening, and found this reference: https://www.reddit.com/r/1Password/comments/x7g9rs/cant_open_1password_on_desktop_help/

Is this still valid?

ag_tommy

@AKN39

Since this does not appear to specific to a business account, I'm going to move it over to the Windows area where it will be seen by our technical team.

ag_tommy

@AKN39

You might also consider emailing our technical team usingsupport+forum@1password.com. Be sure to use the email address tied to the account in question. That way they can have you submit any diagnostics directly to them.

AKN39

@ag_tommy - thank you for replying to my questions about Chrome and the Desktop app. You are right about this not being Business/Teams account - I don't know how I added that tag to the post, so thanks for moving it to the Windows forum.

As you have suggested, I will follow up with the 1Password Technical Team.

Regards. . .

Dave_1P

@AKN39

Thank you. When you do send an email in you should receive an auto-reply with a Support ID. Post that Support ID here and I'll make sure that your email gets to the right team. 🙂

-Dave

AKN39

@ag_tommy, @Dave_1P : Thank you both for your help and comments Here is the Support ID:

Your support ticket ID is HSL-33179-379.

Regards,
Tony N.

Dave_1P

@AKN39

Thank you for posting the Support ID. I see that my colleague just responded to you via email, please continue the conversation there.

To prevent duplication of efforts, I'll close this forum thread.

-Dave

ref: HSL-33179-379