Issues with Secure Notes with 1Password for iOS 8.10.50

sadrobotworld
sadrobotworld
Community Member
edited November 7 in iOS

Since updating 1Password for iOS to version 8.10.50 a small number of my notes are cut short.

This happens on random notes with any length both in the "Secure Notes" entires and the notes field for other entires such as logins although it doesn't appear to be widespread.

Not all notes are cut and this is separate to the pre-existing feature that puts a "Read more..." button on very long notes.

Pressing the Edit button on a Secure Note and then Cancel can sometimes reveal the full note but only while you're still viewing the entry.

Unsure if related but 1Password for iOS 8.10.50 also seems slower when viewing entires.

I have 1Password for iOS 8.10.48 on another iOS 18.1 device which doesn't have these problems.

1Password Version: 8.10.50 for iOS
Extension Version: Not Provided
OS Version: iOS 18.1
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @sadrobotworld! 👋

    I'm sorry that you're running into issues with Secure Notes when using 1Password for iOS. It sounds like you might be running into a known issue that our development team is aware of. Can you try the following as a quick test:

    1. Open and unlock 1Password on your iPhone or iPad.
    2. Tap the icon for your account or collection at the top left and choose Settings. (If you’re using an iPad, tap your account or collection at the top of the sidebar.)
    3. Choose General.
    4. Turn off "Format Using Markdown".

    Then try to reproduce the issue, this will tell me if you're running into the known issue. After the test you can turn markdown back on.

    -Dave

    ref: dev/core/core#30424

  • sadrobotworld
    sadrobotworld
    Community Member

    Hi @Dave_1P

    I turned off "Format Using Markdown", some notes are still cut short. Again it seems random to me as only a few notes are cut even when the note is similar to another that isn't cut short.

  • Dave_1P
    Dave_1P
    edited November 6

    @sadrobotworld

    Thanks for the reply. Are you able to share a screenshot of the issue while markdown is turned off? I understand that you might not be able to if the contents of all of your Secure Notes are sensitive.

    If you can share a screenshot then please sent it to support+forum@1Password.com along with a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

  • sadrobotworld
    sadrobotworld
    Community Member

    @Dave_1P

    The support ticket ID is TDG-92781-748

    Fortunately I had a note that wasn't too private so I sent 2 screenshots, the 1st shows the cut note and the 2nd shows the full note that appeared after taking the screenshot. I think the "Trying to share this?" popup forced the full note to display.

    Thanks

  • GreyM1P
    GreyM1P

    @sadrobotworld – I just replied to your email, so I'll close this thread to keep our conversation in one place. :)

This discussion has been closed.