Linux desktop client crashes on startup

edtpg
edtpg
Community Member
edited November 1 in Linux

Since updating to the latest version of the client, the Linux desktop client consistently crashes on first startup, and sometimes crashes again after already running.

I have the browser extension and desktop app integration enabled, and I use my system unlock method as the unlock option for the desktop app (local account password popup instead of biometrics).

This crash happens regardless of triggering unlock via the extension, launching the desktop app directly, or triggering the app's global search shortcut (ctrl-alt-space for me).

This happens on both Kubuntu 24.04.1 LTS and Pop!_OS 22.04 LTS.

In both cases, the desktop app is installed via apt.

Quick edit: I originally wrote this for desktop client version 8.10.48. I updated to version 8.10.50 and the issue does still exist.

Comments

  • DrewskiMooski
    DrewskiMooski
    Community Member

    This also occurs on Manjaro, Arch, Gentoo, and Ubuntu 24.10. Very annoying!

  • Dave_1P
    Dave_1P
    edited November 5

    Hello @edtpg and @DrewskiMooski! 👋

    I'm sorry that 1Password is crashing on the first attempt on your Linux devices. Our developers are investigating the issue and a work item is open to get this fixed.

    If you send in a diagnostics report then the team and I can take a look and confirm that you're running into this known issue:

    Sending Diagnostics Reports (Linux

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/148868/linux-desktop-client-crashes-on-startup#latest
    • Your forum username: username
    • Do not post the diagnostics report to the forum.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    ref: dev/core/core#30639

  • edtpg
    edtpg
    Community Member

    @Dave_1P thanks! I submitted the diagnostic reports from the app.

    My support ticket is KZI-99494-634.

    These last 2 times I tried to make it crash at startup to get the reports, it didn't crash. Instead it temporarily fell back to unlocking with my 1P account password. Does that matter in this case?

  • DrewskiMooski
    DrewskiMooski
    Community Member
    edited November 6

    I submitted the diagnostic reports but did not receive any automated reply and my support ticket ID is SLI-87415-654. I should note that the app will eventually start, but sometimes I have to run killall 1password a few times to get it to work.

  • Dave_1P
    Dave_1P

    @edtpg and @DrewskiMooski

    Thank you both for sending in the diagnostics reports! The team will review them and get back to you both as soon as possible via email. Please continue the conversation there.

    -Dave

    ref: KZI-99494-634
    ref: SLI-87415-654

  • xazac
    xazac
    Community Member

    I have the same issue on a fresh install of Ubuntu 24.10.
    I installed it through Terminal in order to run it outside the sandbox.

    It always crashes on startup and I also have another very annoying issue: when I unlock 1Password I got a system prompt to unlock the system keychain.

    This is very frustrating, you really need to pay more attention on Linux versions.