1Password has a passkey but supplies an email/password for Amazon logins

Nishtom
Nishtom
Community Member
edited November 4 in 1Password in the Browser

On Amazon I created a passkey which is stored in the 1Password entry. But Amazon logins are still executed with the email/password pair. What's required to force a login with the passkey?

1Password Version: 1Password for Windows 8.10.52 (81052014)
Extension Version: Not Provided
OS Version: Windows 11
Browser: Firefox/Edge

Comments

  • EvonG1P
    EvonG1P

    Hello, @Nishtom. Thank you for writing in.

    I've done some testing on my end and haven't been able to recreate the problem using Google Chrome. However, the passkey prompt on Amazon.com did not appear for me when using Firefox or Edge.

    Could you please confirm whether the issue occurs in both Firefox and Edge? Can you check if the behaviour happens using Google Chrome?

    -Evon

    ref: dev/core/core#33860

  • Nishtom
    Nishtom
    Community Member

    I reproduced the problem in Edge while logging into Amazon.com. The email/phone prompt appears; no passkey prompt until I supply the account password. But it is only displayed briefly then disappears when the login completes.

    Tom

  • EvonG1P
    EvonG1P

    @Nishtom,

    Thank you for your reply. The passkey prompt should appear when you navigate to Amazon's sign-in page before entering your email address. This problem does not occur in Google Chrome. I filed an issue for our development team for further investigation and added you as an affected user to our internal reporting. I'm sorry for the inconvenience.

    It sounds like the passkey prompt briefly disappears due to the Autosubmit feature from the 1Password extension. If you manually enter your email address on Amazon's sign-in page, does the passkey prompt appear on the password page?

    -Evon