Repeatedly asked to set up touch ID

burnwa
burnwa
Community Member
in Mac

I have enabled touch ID on my Mac. It works fine when I choose to use it. Quite often I choose not to use it, to reinforce the memory of my password.

If I don't use touch ID when I initially unlock 1Password, it always prompts me to set up touch ID after successfully logging in. This is a pretty recent development. I've attached a screenshot of the prompt I keep getting.

Is there any way to stop this from happening?

1Password Version: 8.10.52
Extension Version: N/A
OS Version: macOS 14.7.1
Browser: N/A

Comments

  • burnwa
    burnwa
    Community Member
    edited November 6

    I should mention that this is not exclusive to the beta version. I rolled back to the production version and it still happens. By the way, I did not select the beta channel. That happened by itself, but I'm not sure when.

  • Dave_1P
    Dave_1P

    Hello @burnwa! 👋

    I'm sorry that you're seeing an expected prompt asking you to setup Touch ID when you unlock 1Password for Mac using your account password. I've been able to reproduce the same issue on my end and I've filed an internal work item to have our development team investigate further and get this fixed. I'm sorry for the inconvenience.

    By the way, I did not select the beta channel. That happened by itself

    1Password is designed to only download beta updates if a user explicitly chooses to switch release channels. Have you used the beta version of 1Password for Mac in the past as any point?

    -Dave

    ref: dev/core/core#33895

  • burnwa
    burnwa
    Community Member

    Thanks Dave.

    I've never used the beta version. I only noticed that I was running the beta version this morning since the icon seemed to be changed. I see you pushed out a new beta version today and that's when I was switched over.

    There were two things that happened recently:

    Yesterday support helped me resolve the "Offline item: Permission error". I logged out of my account and logged back in and that fixed it. The error condition arose after I moved an entry from one vault to another.

    A couple of days ago I turned on the "Show 1Password Developer in Sidebar". I was just curious what it would show.

    Other than those two things, I've not messed around with anything for a long time. My suspicion is that it was caused when logging back in. I noticed some of my settings were preserved and some weren't. I expected none to be preserved. Maybe there's a bug in the management of settings when logging back in.

  • Dave_1P
    Dave_1P

    @burnwa

    Thanks for the reply. As mentioned, seeing a Touch ID prompt when unlocking 1Password for Mac using your account password is a known issue. However 1Password shouldn't switch release channels without your explicit action. Can you check the following:

    1. Open and unlock 1Password for Mac.
    2. Click on 1Password next to the  in the menu bar.
    3. Click Settings.
    4. Click Advanced.

    What is "Release Channel" currently set to? When you switched from the beta to the stable version yesterday, did you follow the steps in this guide, including the step to remove all of your 1Password data: Use 1Password beta releases

    -Dave

  • burnwa
    burnwa
    Community Member

    @Dave_1P, One thing - I only brought up the beta issue because I noticed, when reporting my version for the issue of this thread, that I was on the beta channel. I then added the follow-up post mentioning the accidental switch to beta in order to eliminate the possibility that the beta was causing the touch ID issue. The beta/release issue is not really affecting me currently (visibly).

    In the "Advanced" section of preferences it says "Production". I set it to that yesterday and it has remained that. I did reboot this morning so that setting seems to be stable. Yesterday, I just downloaded a fresh copy of 1Password and installed it. I don't recall whether I went back into preferences to set it to "Production" when I was still running the beta or when I was running production. I did not uninstall the beta before doing the install of the production release.

    Reading into that link you provided, there is the suggestion that my local data might have some beta cruft left over. I will follow the steps mentioned to clean that up.

  • Dave_1P
    Dave_1P
    edited November 7

    @burnwa

    Thanks for the reply. I recommend following the steps under "To stop using the beta" in the guide that I posted, they'll make sure that you're properly set for the production channel going forward.

    If you do see yourself back on the beta version unexpectedly in the future then let me know and I can dig deeper. 🙂

    -Dave