1password frequently asking me to login to a web app that I'm already logged into

rswanker

I use the Heap analytics web app frequently for work. For quite a while now, 1password has been pestering me, offering to log me in when I'm already logged in (via Google SSO per our company's policy). The popup this happens in often obscures parts of the UI that I need to use, so I find myself frequently having to close this annoying popup.

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1Password Version: 7.9.11
Extension Version: 8.10.50.25
OS Version: macOS 15
Browser: Chrome

Dave_1P

Hello @rswanker! 👋

I'm sorry that you're being prompted to sign in to the Heap web app by 1Password when you're already signed in. So that we can get this fixed, could you please send the page structure of the webpage in question to our support team? Follow these steps:

1. Open the website in question until you can see the sign in prompt from 1Password that you're referring to.
2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.

Attach the resulting JSON file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/148946/1password-frequently-asking-me-to-login-to-a-web-app-that-im-already-logged-into
• Your forum username: rswanker
• A link to the affected webpage.
• A screenshot of the prompt.
• Please do not post the file here on the forum.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

rswanker

I have not received a support ID number.

rswanker

support ticket ID is UCK-21188-979

Dave_1P

@rswanker

Thank you for posting the Support ID, one of my colleagues will reach out to you via email soon.

Since we have a communications channel open via email, I'll close this thread.

-Dave

ref: UCK-21188-979