1Password not syncing across my Mac devices.

huskym1025
huskym1025
Community Member
in Mac

I had to restore my iPad. I had to use a backup file that was about a month old. The backup had 1password with it which had a few old passwords. When I try to login to a site, 1password presents the old passwords. How can I get 1password updated to the new passwords that I have changed since that last backup file? I have a iPhone and Mac mini that they both are working fine with my new passwords. I tried deleting 1password and re-installing a fresh downloaded version. Hope I explained this clearly.

1Password Version: 8.10.50
Extension Version: Not Provided
OS Version: iPadOS 18.1
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @huskym1025! 👋

    I'm sorry that you're not seeing your current login credentials on your iPad. So that I can better understand the situation and provide accurate advice can you tell me the following:

    1. Do you see all of your current passwords and a complete set of your data when you log in to your 1Password account on 1Password.com (in the browser, not the app)?
    2. Do you see a vault named "Primary" on any of your devices?

    I look forward to hearing from you.

    -Dave

  • huskym1025
    huskym1025
    Community Member

    Yes. I see all of the above.

  • Dave_1P
    Dave_1P

    @huskym1025

    Thanks for the reply. If you see a Primary vault on your devices then it sounds like you have both a 1Password account and an older standalone vault that isn't part of your account. I recommend that you send an email to support+forum@1Password.com so that our support team can help you to migrate that standalone vault to your 1Password account. This will enable you to see all of the same items on all devices.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

  • huskym1025
    huskym1025
    Community Member

    I'm sorry, I mis-read your last email. The only vaults I see are "Personal".

  • GreyM1P
    GreyM1P

    @huskym1025 – Thanks for confirming. In that case, it'll be better to help you with this by email anyway, since there's clearly something not quite going to plan. Send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)