1P struggling with TaxSlayerPro login page

camner
camner
Community Member
edited November 13 in 1Password in the Browser

When I use 1P at this URL, 1P fills in my credentials, but the "Login" button stays greyed out.

The only workaround is to manually delete the password entry and then use the 1P drop down that appears to fill in the password, and then all is well (1P enters the password and automatically submits, as expected).

This is new behavior as of a month or so ago. For 4-5 years prior, things worked perfectly. This, of course, suggest that there is an issue with the site, not directly with 1P, but I know 1P likes to hear about sites where it doesn't work perfectly.

1Password Version: 8.10.50
Extension Version: 8.10.50.25
OS Version: MacOS 14.7
Browser: Brave/Chrome

Comments

  • EvonG1P
    EvonG1P

    Hello, @camner. Thank you for reaching out, and I'm sorry for the delay.

    I noticed that you have contacted my colleagues via email regarding this matter, and the issue is connected to a Javascript Validator from the website. I'm pleased that adding and removing a character from the password field is a more effective workaround.

    Let us know if there's anything else we can assist you with.

    -Evon

    ref: SQE-41825-323
    ref: dev/core/core#27187

  • camner
    camner
    Community Member

    Thanks

  • EvonG1P
    EvonG1P

    You're welcome!

    -Evon