I created a new vault in my family account and now cannot find it?

silsurf
silsurf
Community Member
in Families

A few weeks ago I created a vault, or at least I think I did? IN my family account for my son.

Now I dont see any sign of it. The 1p on his computer just logs into my private vault? He is listed as a family member, but the entries we made together seem to have disappeared?

All I want is for his computer to have a separate vault for him as a family member, perhaps I set it up wrong? But right now I am confused as we did create entries, did an invite and it seemed like everything was all set.

Thanks for any trouble shooting tips

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Comments

  • ag_tommy
    ag_tommy
    edited November 15

    @silsurf

    The 1p on his computer just logs into my private vault?

    It sounds like you've signed into your account on his device rather than using his sign-in details. You would sign out of your account and then sign into his account using the details from his Emergency Kit.

    If he is signed into your account, I would double-check 1Password.com to ensure the data on his device appears there. I wouldn't want you to experience any data loss.

    Sign out of 1Password