Are Nintendo passkeys actually working across devices for anyone?

idkicarus
idkicarus
Community Member
edited November 15 in 1Password in the Browser

If I create a passkey from my PC and save it to 1Password, I'm not able to use that passkey to login on any of my devices which have 1Password installed, not even the PC that made it.

However, if I create a passkey from my iPhone 15 and save it to 1Password, the passkey will work but only from that particular phone, even though that same passkey is saved in 1Password and is visible from the desktop app and browser extension.

I've just been wondering if the issue is a result of how Nintendo has implemented passkeys, a weird Windows 10/11 issue, or if it has something to do my version of 1Password.

1Password Version: 8.10.52
Extension Version: 8.10.48.25
OS Version: Windows 11
Browser: Firefox

Comments

  • EvonG1P
    EvonG1P

    Hello, @idkicarus. Thank you for writing in.

    I've done some testing on my end and have been able to recreate a problem using Firefox as the browser. I could use the Nintendo passkey on my Android device and a Chrome browser using Windows and MacOS. I've filed an issue for our development team for further investigation.

    I have a few questions to confirm if you are experiencing the same issue:

    • Are you running into this problem on any other websites?
    • Does the 1Password passkey prompt appear when you navigate to Nintendo's sign-in page?
    • Do you receive any error messages?
    • Could you check whether the problem occurs in a different browser?

    -Evon

    ref: dev/core/core#34178

  • idkicarus
    idkicarus
    Community Member

    Thanks for the reply.

    • No, I haven't run into this issue with any other websites where I use passkeys.
    • Yes, the 1Password passkey prompt appears for me on Nintendo's sign-in page on both mobile and desktop.
    • I don't get an error message from 1Password after a failed login via passkey. However, Nintendo's site displays the following message: "Couldn't complete passkey sign-in. Please use password sign-in instead. Tap on Can't use passkey sign-in? for details."
    • I checked Chrome on mobile and desktop and the passkey works as intended. Regardless of which device creates the passkey, any device with 1Password installed is able to use the passkey to sign in.

    On a side note, even with every extension besides 1Password disabled in Firefox, the passkey login still fails, so it doesn't seem another extension is interfering with the login process.

  • EvonG1P
    EvonG1P

    @idkicarus,

    Thank you for your reply. Based on the details, you are running into the same issue. I've added you as an affected user to the reporting I filed. In the meantime, I recommend signing in with your username and password on Firefox. I apologize for the inconvenience.

    Let me know if you have any questions.

    -Evon

  • idkicarus
    idkicarus
    Community Member

    Thanks for logging the issue, @EvonG1P. If it helps, I stumbled across an open bug report for Firefox from another user who is having trouble with passkeys for Nintendo: https://bugzilla.mozilla.org/show_bug.cgi?id=1870436.

  • EvonG1P
    EvonG1P

    You're welcome, @idkicarus. Thank you for sharing the open bug report!

    Let me know if there's anything else I can assist you with. 🙂

    -Evon