Offline to online asks for password

dufoq3
dufoq3
Community Member
edited November 27 in 1Password in the Browser

Hi, I use 1 password on my work win10 computer (google chrome browser). When I start my computer:
1.) I unlock 1password in browser.
2.) use 1password to fill my microsoft account credentials for GlobalProtect VPN
3.) after few seconds VPN create a connection and I'm online but 1password is still offline. I have to manually click on offline icon to force online connetion (which is not that bad), but I need to enter my 1password password again.

My questions:
a) is this behavior ok?
b) is there any chance that you change it in future versios - so ther won't be necessary to enter my 1pass password twice?

Thank you.

Peter.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @dufoq3! 👋

    I'm sorry that you're running into issues with 1Password in the browser when using your VPN. I've tried to reproduce the issue using ProtonVPN, since I don't have access to GlobalProtect VPN, and I haven't been able to do so. So that I can better understand the situation, can you tell me the following:

    1. Are you using a GlobalProtect VPN app on your Windows PC? Or is it just a Chrome browser extension?
    2. Is there a "VPN kill switch" setting enabled somewhere in your VPN that restricts internet access when the VPN isn't running and connected?
    3. Is it possible that you're being prompted for your account password a second time because of your auto-lock settings: How to set 1Password to lock automatically

    I look forward to hearing from you.

    -Dave

  • dufoq3
    dufoq3
    Community Member
    edited November 20

    Hi @Dave_1P,
    1. Global Protect VPN app on Windows PC
    2. I'm not able to use internet without VPN (it is company restriction)
    3. no, my 1password is still unlocked but when my pc connect to VPN (and also to the internet), I want to change my 1password chrome extetentions state from offline to online so I have to click on that red cloud icon (to make it online) - it asks me to sign in again.

  • dufoq3
    dufoq3
    Community Member

    Hi @Dave_1P, so is there any solution please? Thank you in advance. Peter.

  • EvonG1P
    EvonG1P

    Thank you for your reply, @dufoq3.

    So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

    1. First, please recreate the issue you are experiencing.
    2. Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> How to send a 1Password diagnostics report
    3. Attach both files to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon

  • dufoq3
    dufoq3
    Community Member

    Hi @EvonG1P,

    I've just sent such e-mail. Thank you.

  • EvonG1P
    EvonG1P

    @dufoq3,

    You're welcome! I've located your support ticket, and we will contact you as soon as possible about this issue. Let's continue the conversation there. I'm closing this thread to prevent duplication of effort. 🙂

    -Evon

    ref: VBD-92754-136

This discussion has been closed.