Office 365 Passkey

lodaka
lodaka
Community Member
edited November 19 in 1Password in the Browser

Notwithstanding MS tends to give me a headache every time I try to do something, I was trying to register a Passkey from 1Password with my Office 365 account.

I do the normal thing that I do on every other website, which is to choose a Security Key and 1Password pops up asking me if I want to save a Passkey. I go ahead and do so. However, just after where I name the Security Key (i.e. Passkey from 1Password), it gives me an error saying "Something went wrong" and would not register. Anyone have any clue to how to make this work?

Thanks.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • lodaka
    lodaka
    Community Member

    Following up for support.

  • EvonG1P
    EvonG1P

    Hello, @lodaka. Thank you for reaching out.

    So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

    1. First, please recreate the issue you are experiencing.
    2. Generate a diagnostic report from the 1Password extension using the steps here -> How to send a 1Password diagnostics report.
    3. Attach the file to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon