1P ALWAYS wants me to enter master password to enable Windows Hello

cr3474
cr3474
Community Member
in Windows

Did this ever get resolved? https://1password.community/discussion/145616/windows-hello-authentication-never-works-always-requires-me-the-password

I'm having the same issue. On both my laptop & my desktop. Even though I have it set to every 30 days.

1Password Version: 8.10.52
Extension Version: 8.10.52.25
OS Version: Windows 11 23H2
Browser: Firefox 132.0.2

Comments

  • Dave_1P
    Dave_1P

    Hello @cr3474! 👋

    I'm sorry that you're being prompted for your account password more often than expected. Even if you set "Confirm my account password" to "30 Days", you might still be asked for your account password in certain cases such as:

    • If your face or fingerprint isn’t recognized, or there was an error on your companion device.
    • If you’re trying to change your account password.
    • If you’ve restarted 1Password, including after updating 1Password or restarting your PC, when the Trusted Platform Module isn’t turned on.

    Can you tell me if you might have run into one of these cases? If you haven't then can you post a screenshot of what you see on your screen?

    -Dave